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Skills

  • Pricing tool development
  • First Aid/CPR
  • Project management
  • Inspection reviews
  • Product quality assurance
  • Strong verbal communication
  • Relationship development
  • Conflict resolution
  • MS Office
  • Regulatory compliance

Work Experiences

  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Increased sales by 7% by providing purchase advice and promoting additional products.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Successfully introduced new product lines that resulted in a 5% increase in annual profits.

Summaries

  • Agile and adaptable group leader with a stellar standard history, a motivational approach, and an upbeat personality.
  • Client-facing professional with a positive attitude and expertise in stakeholder engagement and risk assessment.
  • Supervisor with 4 years of experience leading talented salespeople who is results-oriented.
  • Strengths in performance reporting and quality assurance backed up by Miscellaneous training.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Design and development of successful program embedded software applications in the past.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Frozen Food Manager with 7 years of successful quality assurance and client relations experience.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Boosted frozen food department profitability by negotiating better vendor terms, reducing procurement costs by 4 over 18 months.
  • Developed forecasting models that accurately predicted seasonal frozen food demand, reducing stockouts by 33%.
  • Reduced employee overtime in the frozen food section by 42% through proactive scheduling adjustments and load-balancing initiatives.
  • Implemented a streamlined ordering process with suppliers that reduced delivery delays and improved frozen food stock availability by 33%.
  • Successfully led a team of 13 personnel through peak season operations for frozen food, maintaining customer satisfaction levels at 73% or higher.
  • Increased frozen food department sales by 40% through the introduction of targeted promotions and seasonal sales strategies.
  • Handled customer inquiries on frozen food products, providing excellent service that resulted in 35% positive feedback.
  • Improved inventory turnover rates for the frozen food section from 8 months days to 11 months days, reducing excess stock.
  • Cut waste across the frozen food department by 25% through updated storage practices and more accurate demand forecasting.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Society of Food and Dairy Technologists (SFDT)
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Retail Management Certificate Program (Raleigh Community College)
  • Council for Supply Chain Management Professionals (CSCMP)
  • Warehouse Education and Research Council (WERC)
  • Grocery Manufacturers Association (GMA)
  • Certified Retail Inventory Management Specialist (Boston Chapter)
  • International Association of Food Protection (IAFP)
  • Effective Vendor Relations Certification (Vantage)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Refrigeration Systems Specialist
  • Certification in Retail and Supply Chain Optimization
  • Business and Team Leadership Certification
  • Food Allergens Management Certification (FAM)
  • Retail Management Certification - National Retail Federation
  • Cisco Certified Network Associate (CCNA)
  • Supermarket Leadership Training Program Certification (Food Marketing Institute)
  • Product Display and Merchandising Certification
  • CompTIA Security+

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