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Skills

  • Debt Recovery Analytics
  • Relationship development
  • Escalation handling
  • Process improvement
  • Office management
  • Problem resolution
  • Knowledge of Fair Debt Collection Practices Act (FDCPA)
  • Budgets
  • Museum collections
  • Organization

Work Experiences

  • Moved and handled various types of artwork with extreme caution, adhering to all process specifications.
  • Achieved results within two years.
  • Collaborated with the legal department to prepare collections cases, resulting in over $18 judgments in 2023.
  • Collaborated with method customers to determine their needs and deliver initiative service.
  • Collaborated with the finance team.
  • Oversaw the delivery of framework project by method team, which resulted in initiative.
  • Coordinated cross-departmental initiatives to streamline collections procedures, saving 7 annually in overhead costs.
  • Analyzed account statuses.
  • Collaborated with the legal department.
  • Achieved results during two years.

Summaries

  • Achieved Top Performer for significant reduction in charge-offs and enhancing cash flow through proactive collections management.
  • Achieved 71% non-litigious closure on outstanding balances.
  • Adept at cross-department collaboration.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted account recovery rates by 65%.
  • Achieved results in 2020.
  • Excellent at keeping catalogs and collections up to date.
  • Assistant Collections Manager with expertise in debt recovery.
  • Curator who is capable of training and supervising over 10 curatorial staff members in order to meet and exceed organizational objectives.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Streamlined the collections process and reduced processing times by 21% through the automation of reporting tools in Excel.
  • Facilitated interdepartmental collaboration between sales and finance, resulting in a reduction in payment disputes by 80%.
  • Proposed and implemented ledger management improvements, which reduced aged receivables by 73% within the first several months.
  • Led a team of 4 collections analysts in the identification and prioritization of delinquent accounts, resulting in a 46% increase in month-on-month recovery.
  • Increased team collections rate by 40% through targeted bad debt recovery campaigns analyzed via Excel and other reporting platforms.
  • Developed and maintained advanced dashboards in Excel, enabling real-time tracking of collection KPIs and team performance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Nominated for Employee of the Year for exceptional performance, having reduced pending collections by $12 within one year.
  • Won engineering by exceeding monthly collection targets for the past year, recovering an additional $18 beyond projected goals.
  • Analyzed key account performance metrics to identify risk factors, leading to better decision-making and a 31% boost in receivable conversions.

Affiliations

  • International Association of Administrative Professionals
  • Financial Services Collections Professionals (FSCP)
  • International Association of Commercial Collectors (IACC)
  • NCCA - National Consumer Credit Association
  • Association for Computing Machinery
  • National Association of Social Workers
  • Society of Women Engineers
  • National Financial Educators Council (NFEC)
  • Professional Risk Managers' International Association (PRMIA)
  • Debt Collection Training Academy

Certifications

  • Associate Credit Executive Certification (ACE) - National Association of Credit Management (NACM)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cognos Analytics Financial Systems Certification - framework
  • Certified Public Accountant
  • Certified Collection Manager (CCM) - National Creditors Bar Association
  • Certified Financial Risk Manager (FRM)
  • Certified Risk and Compliance Management Professional (CRCMP)
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)

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