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Skills

  • Results-oriented
  • Excellent communication
  • Internal auditing
  • Advanced music theory
  • Excellent with kids
  • Cold calling
  • Domestic and International Experience
  • Creative problem solving
  • CRM Systems
  • Business Development

Work Experiences

  • Achieved a 72% reduction in risk of accidents at Austin.
  • Answered an average of 2 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved results after 2 sessions.
  • Warned patrons about unsafe or hazardous system conditions and suggested alternative activities during closures.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Worked closely with Lifeguard and Swim Instructors to identify areas of concern and develop effective remediation strategies.
  • Achieved 63% success in overcoming swim anxiety.
  • Assisted with pool closing protocols.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • CPR and AED certifications are required.
  • Talented and outgoing professional with experience in initiative and metric swimming techniques.
  • Process are well-understood.
  • ITIL certified
  • Performance reporting and project management demonstrated skills in lifesaving measures.
  • Capable Lifeguard and Swim Instructor who is familiar with the functions of a lifeguard.
  • Delivering information on drowning prevention techniques and project management.
  • Lifeguard and Swim Instructor with 3 years of experience staying calm and focused in high-stress situations.
  • Achieved a 70% improvement in clients' technique.
  • Intensive water rescue and safety regulations training.

Accomplishments

  • Generated student feedback surveys after swim classes, leading to a 53% increase in class satisfaction over three years.
  • Provided one-on-one swim lessons to individuals overcoming severe water anxiety, achieving 28% success rate in overcoming phobias.
  • Certified in Scrum Master, strengthened team’s compliance with safety regulations and improved supervision quality during high-volume events.
  • Led the coordination of weekly lifeguard training exercises, reinforcing emergency protocols and reducing response times by 18 months seconds.
  • Collaborated with 15 lifeguard team members during emergency drills, achieving a 31% improvement in overall readiness.
  • Assisted in the organization of aquatic birthday parties and events, raising facility revenue by 35%.
  • Decreased swim lesson cancellations by 71% by offering flexible rescheduling options and personalized reminders for clients.
  • Instructed over 5 swimmers of varying ages and abilities, fostering a 22% improvement in water confidence and technique within two years.
  • Secured system compliance with updated safety standards by conducting routine audits, achieving a 40% improvement in compliance.
  • Managed aquatic program enrollment for 9 children, increasing program participation by 80% over a single summer season.

Affiliations

  • Member of the YMCA National Aquatic Association, supporting water safety training initiatives across local swim facilities.
  • Contributor to the Global Water Safety Initiative, focusing on engagement and safety projects in underdeveloped countries or high-risk water zones.
  • Certifications and active membership with International Surf Lifesaving Association (ISLA) focused on international water safety and rescue.
  • Regularly renewing membership with the Lifeguard-Pro Lifeguard Certification and Professional Development Program for ongoing skill enhancement.
  • Completed Lifeguard Instructor Trainer certification through the Association of Aquatic Professionals (AOAP) in 2022, supporting team training requirements.
  • Professional network participant for Swim Angelfish, specializing in aquatic therapy and adaptive swim instruction for special needs populations.
  • Received accreditation through the International Water Safety Foundation (IWSF) in 2021 for work promoting community-focused educational outreach.
  • Engaged member of the Aquatic Exercise Association (AEA), enhancing skills in delivering water-based fitness programs.
  • Member of the YMCA Lifeguard and Swim Instructor Network, contributing to community water safety awareness campaigns.
  • Active participant in city-wide water safety task force in Raleigh, collaborating on accident prevention strategies during peak swim seasons.

Certifications

  • American Red Cross Emergency Medical Responder (EMR)
  • American Red Cross First Aid Certification
  • Swiftwater Rescue Technician (SRT) Certification
  • Ellis & Associates International Lifeguard Training Certification (ILTP)
  • American Heart Association Heartsaver Pediatric First Aid CPR AED
  • American Heart Association Basic Life Support (BLS)
  • American College of Emergency Water Safety Rescue Certification
  • American Red Cross AED Certification
  • American Red Cross Safety Training for Swim Coaches
  • YMCA Lifeguard Certification

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