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Skills

  • Accountability for facility cleanliness
  • Communications
  • Team building
  • Regulatory compliance
  • Materials storage
  • Process improvement
  • Customer satisfaction improvement techniques
  • MS Office
  • Supervision
  • Operational improvement

Work Experiences

  • Achieved improvements in 2017.
  • Built strong client relationships.
  • Contributed to customer satisfaction improvement rating of 27%
  • Analyzed cleaning demand trends.
  • Achieved a spotless restroom cleaning record.
  • Achieved a spotless restroom cleaning record for 5 consecutive inspections by adhering to high internal standards and regulatory hygiene protocols.
  • Collaborated with metric customers to determine their needs and deliver category service.
  • Collaboratively worked with maintenance staff.
  • Achieved reduction over 18 months.
  • Achieved 69% guest satisfaction.

Summaries

  • Achieved a 35% decrease in sanitation issues.
  • Cleanliness and a job well done are important to me.
  • Adept at documenting cleaning activities.
  • Achieves fast resolution of technical issues.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborates with maintenance teams.
  • Accommodated restrooms for large crowds.
  • Achieved a 63% drop in sanitation-related customer complaints.
  • Adaptable restroom cleaning expert with experience managing high-traffic facilities at events hosting over 2 attendees, without sacrificing cleanliness or service quality.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Reduced waste disposal costs through improved recycling initiatives for paper towel and soap container waste, yielding a 55% decrease in landfill contributions.
  • Recognized by supervisors for routinely surpassing cleanliness benchmarks and ensuring a welcoming environment for visitors of all ages.
  • Collaborated with restroom maintenance teams to introduce proactive checkups on plumbing units, boosting operational uptime by 25%
  • Introduced cost-effective cleaning supplies without compromising hygiene, saving the department 10 annually.
  • Resolved product issue through consumer testing.
  • Coordinated daily cleaning schedules for a team of 18 staff, ensuring all restrooms adhered to corporate hygiene standards.
  • Handled cleaning operations during high-traffic periods with 8% efficiency, ensuring all restroom services remained fully operational at all times.
  • Helped design floor layouts to improve flow and cleanliness in high-traffic restrooms, contributing to a better and safer user experience.
  • Optimized cleaning routines for high-traffic restrooms, increasing overall cleaning speed by 57%, meeting tight deadlines during busy periods.
  • Played an essential role in maintaining high hygiene levels during rush hours at Austin, handling a foot traffic increase of 39% without service disruption.

Affiliations

  • Restroom Design Association
  • Building Owners and Managers Association (BOMA)
  • Rotary International
  • Green Cleaning Network
  • Association for Supply Chain Management (APICS)
  • Clean Facility Services Association
  • American Medical Informatics Association
  • Custodial Management Education (CME)
  • Certified Environmental Services Executive (CESE)
  • International Association of Administrative Professionals

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Environmental Services Technician (CEST)
  • CompTIA Network+
  • Public Restroom Hygiene and Safety Certification
  • Conflict Resolution in Customer Service Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Custodial Supervisor (CCS)
  • Team Leadership for Cleaning Professionals Certificate
  • Proper Waste Segregation and Disposal in Facility Cleaning - Certificate
  • Building Services Contractor Certificate of Environmental Services

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