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Skills

  • Lost and found procedures
  • OSHA standards compliance
  • Materials storage
  • Cleaning supplies
  • Collaboration with maintenance teams
  • Process improvement
  • Business operations
  • Trash waste and removal
  • Data-driven cleaning solutions
  • Maintenance reports

Work Experiences

  • Collaborated with metric customers to determine their needs and deliver category service.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Assisted in the implementation of touchless technology upgrades.
  • Achieved 11 months without maintenance delays.
  • Achieved strong client retention rates.
  • Achieved 18% of the time.
  • Had an excellent attendance record and was always on time for work.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with night shift employees to facilitate smooth handovers, achieving 6 months without any maintenance delays.
  • Achieved a spotless restroom cleaning record for 5 consecutive inspections by adhering to high internal standards and regulatory hygiene protocols.

Summaries

  • Achieved a 35% decrease in sanitation issues.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Balanced efficient cleaning routines.
  • Achieved 12 consecutive spotless inspections.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Washroom Assistant and outstanding performer in strategic planning and performance reporting.
  • Achieved a 81% positive rating on cleanliness surveys.
  • Costs were consistently reduced while profits were increased.
  • Achieved Top Performer recognition in 2017.

Accomplishments

  • Collaborated with team of 11 in the development of framework.
  • Trained a team of 16 new hires in restroom cleanliness standards, leading to a 85% improvement in routine cleaning checks and earning 'Best Cleaned Facility' award in 2022.
  • Trained and mentored 5 team members, resulting in a streamlined cleaning process that improved task completion times by 84%
  • Monitored and managed supply inventories, ordering replenishment stock of soap, paper, and cleaning solutions to maintain continuous service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified and resolved critical restroom equipment failures, minimizing downtime and maintaining service availability for over 6 visitors per day.
  • Reduced waste disposal costs through improved recycling initiatives for paper towel and soap container waste, yielding a 55% decrease in landfill contributions.
  • Received consistent positive feedback from patrons and management for having the cleanest restrooms in initiative, helping boost customer satisfaction ratings by 60%
  • Spearheaded the move from paper towels to energy-efficient dryers, saving the facility $14 annually on supply and maintenance costs.
  • Coordinated daily cleaning schedules for a team of 18 staff, ensuring all restrooms adhered to corporate hygiene standards.

Affiliations

  • Facilities Maintenance Institute
  • Washroom Hygiene Society
  • Green Cleaning Network
  • Association of Information Technology Professionals
  • Project Management Institute
  • Certified Custodial Technician (CCT)
  • American Medical Informatics Association
  • Toastmasters
  • Jaycees
  • American Marketing Association

Certifications

  • OSHA Bloodborne Pathogens Safety Certification
  • Certified Custodial Supervisor (CCS)
  • First Aid/CPR Certified
  • Public Restroom Hygiene and Safety Certification
  • Advanced Restroom Maintenance Training (ARMT)
  • SHRM Certified Professional (SHRM-CP)
  • Workplace Hazardous Materials Information System (WHMIS) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Building Services Contractor Certificate of Environmental Services
  • Customer Complaint Handling for Janitors Certificate

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