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Skills

  • Music showcase training
  • Parent and student communication
  • Contract auditing
  • Business Development
  • CRM Systems
  • Process improvement
  • Multi-Task Management
  • Computer literate
  • Group and individual instruction
  • MS Office

Work Experiences

  • System helped me achieve $28,000.
  • Answered an average of 5 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Used a variety of instructional techniques, including hands-on curriculum, to teach students about Sports and Sports.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 100% safe outcomes in the past year.
  • 15 students placed in the top Swimming Lessons Instructor of their heat.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Assessed students' grasp of material presented in workshops and classes by administering tests.

Summaries

  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Highly effective in risk assessment, evaluating personnel performance, and putting in place top-notch strategies.
  • Over 17 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Swimming Lessons Instructor is articulate and driven to succeed.
  • Expert
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.

Accomplishments

  • Led bi-annual swim meets for up to 16 participants, increasing community involvement by 51% and raising event funds by 11.
  • Collaborated with team of 5 in the development of method.
  • Facilitated aquatic therapy sessions for injured athletes, contributing to full recovery and competition readiness for 10 participants.
  • Mentored junior swim instructors, helping 13 successfully obtain lifeguard certifications and advanced instructional roles within three years.
  • Administered swimming assessments for 12 students, ensuring class placements were optimal, resulting in 81% yearly growth in skill advancement.
  • Increased sales 16% over one year.
  • Worked closely with local schools to incorporate swim safety programs into their curriculum, resulting in 10% more students signing up for lessons.
  • Designed intensive swim training camps during the off-season for competitive swimmers, improving race times by an average of 76% seconds.
  • Resolved product issue through consumer testing.
  • Improved client satisfaction by introducing customer feedback surveys after lessons, increasing positive responses by 25%.

Affiliations

  • International Council of Nurses
  • YMCA Aquatics Leadership Training Program
  • National Interscholastic Swim Coaches Association (NISCA)
  • Association for Supply Chain Management (APICS)
  • British Swimming Water Safety Program
  • Junior Lifeguard Association (JLA)
  • Association of Aquatic Professionals (AOAP)
  • Global Swim Event Official at initiative
  • United States Swim School Association (USSSA)
  • World Aquatic Babies & Children Network (WABC)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • American Red Cross Waterpark Lifeguard Certification
  • SHRM Certified Professional (SHRM-CP)
  • Special Olympics Aquatic Coach Certification
  • SwimAmerica Program Director Certification
  • YMCA Swim Instructor Certification
  • USA Triathlon Level I Coach Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce

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