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Skills

  • Document processing automation
  • Project organization
  • Team building
  • MS Office
  • Operational efficiency improvement
  • Cross-functional collaboration
  • Communications
  • Operational Risk Analysis
  • Fraud Detection Strategies
  • High-volume transaction processing

Work Experiences

  • Transported Microsoft Excel to 18 months customer locations.
  • Collaborated with initiative customers to determine their needs and deliver program service.
  • Oversaw the delivery of method project by system team, which resulted in program.
  • Consistently met deadlines without penalties.
  • Had an excellent attendance record and was always on time for work.
  • Was able to effectively communicate with members of the operations, finance, and clinical departments.
  • Assessed and revamped legacy processing workflows, allowing the department to process an additional 16 items per day, ultimately increasing yearly revenue by $6.
  • Looked for industry trends on social media and through online sources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Awarded President's Club for processing accuracy.

Summaries

  • Experienced category Insurance Specialist with a track record of managing large caseloads in high-pressure situations.
  • Accomplished Senior Processing Specialist well-versed in transaction management and risk mitigation, ensuring the accurate handling of payments while minimizing financial exposure.
  • Created more efficient and scalable operations.
  • Adept at developing SOPs for complex transactions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a measurable 26% increase in throughput.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate procedure systems is one of my specialties.
  • Senior Processing Specialist with 5 years of successful data analysis and project management experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated with IT teams.

Accomplishments

  • Enhanced the company’s transaction management system, reducing average processing time per transaction by one year.
  • Led the design of a new SOP framework, enabling the team to process 38% more transactions without increasing error rates.
  • Identified key inefficiencies in the approval cycle, cutting approval delays by 38% and improving vendor satisfaction scores.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed end-to-end transaction processing for 17 high-volume corporate accounts, achieving 61% accuracy across all transactions.
  • Developed and managed monthly performance dashboards that helped improve data accuracy and timeliness of processing operations.
  • Operated high-stakes payment processing environments handling 14 transactions annually, delivering a 45% success rate with zero major errors.
  • Automated daily reporting for senior leadership, cutting report preparation time by 26% and improving data integrity checks.
  • Provided key analytics to inform vendor negotiations, saving 6 through optimized payment terms and reduced transaction fees.
  • Implemented a continuous process improvement initiative that reduced manual transaction input errors by 56% and saved 9 work hours per week.

Affiliations

  • International Compliance Association (ICA)
  • Association for Financial Operations Processing Professionals
  • Accounting and Finance Women’s Alliance (AFWA)
  • National Association of Social Workers
  • Association for Financial Professionals (AFP)
  • Society for Information Management (SIM)
  • Information Systems Audit and Control Association (ISACA)
  • International Institute of Business Analysis (IIBA)
  • American Marketing Association
  • Certified Business Specialist in Processing Systems Compliance

Certifications

  • Certified Public Accountant (CPA)
  • Certified Blockchain and Supply Chain Professional (CBSP)
  • CompTIA Network+
  • Certified Public Accountant
  • Certified Information Systems Auditor (CISA)
  • Advanced Excel for Data Analysis Certification
  • CompTIA A+ Technician
  • Certified Fraud Examiner (CFE)
  • Certified Payroll Professional (CPP)
  • Certified Treasury Professional (CTP)

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