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Skills

  • Enterprise-wide software licensing strategy
  • Data access control improvement
  • Cloud-native architecture design
  • Project organization
  • Cybersecurity framework upgrade
  • Cost-Benefit Analysis for Technology Investments
  • First Aid/CPR
  • IT asset management
  • Infrastructure development
  • Data governance policy implementation

Work Experiences

  • Helped users have the best possible experience by providing ongoing support, training classes, webinars, system improvements, and communication of system changes.
  • Achieved seamless integration within several months.
  • Deployed an ITIL-based service management system.
  • Achieved improvements during 2016.
  • Assisted in the implementation of warehouse management system software applications that allowed for task management to be centralized.
  • Achieved $14 in annual revenue growth.
  • Collaborated with management teams to plan, develop, coordinate, and implement technical strategies that were in line with the client's vision, mission, and purpose.
  • Decreased yearly IT spend by $6.
  • Designed and implemented a disaster recovery plan, ensuring 99.99% uptime for mission-critical applications during system at Harbor & Co..
  • Collaborated with senior leadership.

Summaries

  • Aligned IT decisions with business objectives.
  • Achieved 6% reduction in infrastructure costs.
  • Achieved savings on licensing and ongoing support.
  • IT Manager with extensive experience in infrastructure technology, security planning, and day-to-day operations management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Information Systems Management Officer with 14 years of successful quality assurance and stakeholder engagement experience.
  • Achieved a 36% reduction in system outages.
  • Accomplished Information Systems Officer, well-versed in cloud migrations, leading to a $8 reduction in CapEx and enhanced scalability.
  • Dedicated to learning, growing, and succeeding in Government.
  • Passionate about developing and implementing effective technology strategies.

Accomplishments

  • Implemented and configured virtualization environments for SAP, which resulted in a 32% reduction in hardware dependencies and increased productivity.
  • Developed and oversaw the rollout of a disaster recovery plan for the enterprise, ensuring system uptime and reducing downtime by 70%.
  • Authored an organizational cybersecurity playbook that minimized response time to cyber threats by 42%, improving incident handling and reducing recovery times.
  • Played a key role in reducing IT spend by 14 through the successful consolidation of data centers and strategic vendor negotiations.
  • Collaborated with team of 9 in the development of procedure.
  • Documented and resolved initiative which led to metric.
  • Optimized business continuity plans, leading to a 16% reduction in downtime during scheduled and unscheduled outages.
  • Diagnosed and resolved enterprise network vulnerabilities, leading to compliance with metric and preventing 2 potential cyber attacks.
  • Managed a portfolio of 5 active IT projects, ensuring all were delivered on time and under budget, contributing to a 17% increase in productivity.
  • Enhanced system backup capabilities for critical operations, reducing the risk of data loss and ensuring 38% uptime during critical failures.

Affiliations

  • Project Management Institute (PMI)
  • Information Systems Audit and Control Association (ISACA)
  • Project Management Institute
  • ITIL Foundation Membership
  • Data Management Association International (DAMA)
  • Freemason
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • EC-Council Certified Ethical Hacker (CEH) Engagement

Certifications

  • Certified DevOps Professional (CDP)
  • SANS GIAC Security Leadership (GSLC)
  • Cloud Security Alliance’s Certificate of Cloud Security Knowledge (CCSK)
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Certified Incident Handler (CIH)
  • Certified in Governance of Enterprise IT (CGEIT)
  • Certified ScrumMaster (CSM)
  • Microsoft Certified Systems Engineer (MCSE)

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