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Skills

  • Multi-Task Management
  • Customer satisfaction
  • Bilingual in German
  • Problem resolution
  • Process improvement
  • Positive learning process
  • Music showcase training
  • Excel in metric
  • Internal auditing
  • Contract auditing

Work Experiences

  • Measured yardage and looked for stray golf balls.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Responded quickly to customer concerns and resolved metric issues using client relations and workflow optimization.
  • Successfully led key projects that yielded a standard.
  • Solved
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • In charge of day-to-day operations and equipment maintenance in the standard department.

Summaries

  • Ambitious
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Seasoned
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Over 4 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Customer service specialist with 13 years of initiative experience who is dedicated and detail-oriented.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Motivated individual.
  • Collaborate with commercial lenders to achieve sales targets.

Accomplishments

  • Successfully coordinated 14+ yearly employee evaluations by preparing review materials and tracking progress for HR and management.
  • Documented and resolved metric which led to system.
  • Initiated a digital filing system, reducing document retrieval time by 41% and increasing overall department efficiency.
  • Effectively tracked inventory and placed timely orders, leading to a 42% reduction in emergency supply runs and shortages.
  • Worked cross-departmentally to streamline meeting scheduling processes using ServiceNow, reducing last-minute cancellations by 73%.
  • Reduced office supply expenses by 85% over two years through detailed vendor review and price comparison analysis.
  • Conducted timekeeping audits for compliance with company policies, ensuring no discrepancies were found during internal reviews.
  • Led a cross-functional team to optimize document workflows, reducing paper use by 18% and saving approximately $142,000 in recurring costs annually.
  • Handled confidential correspondence for C-suite executives, ensuring discretion and accuracy while processing over 10 emails per day.
  • Created streamlined processes for executive scheduling and correspondence, leading to improved time management and task prioritization.

Affiliations

  • Society for Human Resource Management (SHRM)
  • International Association of Administrative Professionals
  • Toastmasters
  • Customer Service Professionals Network (CSPN)
  • Lions Club
  • National Association of Record Industry Professionals
  • Project Management Institute
  • American Society of Administrative Professionals (ASAP)
  • Data Entry Professional Association
  • Business Continuity Institute (BCI)

Certifications

  • Certified Secretarial Professional (CSP) by Lakeside Partners
  • Certified Frontline Leader (CFL) by Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Basic Office Skills Certificate by Cedar Works
  • Certified Quality Improvement Associate (CQIA) by American Society for Quality (ASQ)
  • Customer Service Excellence Certification by category
  • CompTIA Security+
  • Certified Office Software Specialist (COSS) in QuickBooks
  • Certified Public Accountant

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