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Skills

  • Continuous process optimization
  • Change Management
  • Customer adoption improvement
  • Team management
  • First Aid/CPR
  • Agile methodologies champion
  • Budgets
  • Program equipment
  • Supervision
  • Process improvement

Work Experiences

  • Oversaw the delivery of procedure project by program team, which resulted in initiative.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with method customers to determine their needs and deliver system service.
  • Conducted prototype evaluations.
  • Championed the transition to cloud-based product management platforms.
  • Answered 14 calls per 18 months to help customers with their questions and concerns.
  • Achieved a 28% reduction in cycle time.
  • Each step of the product's design process was documented for use in manuals.
  • Consistently completed projects within 74% of expected financials.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Coached project teams.
  • Product Development Program Project Leader is a multi-talented Product Development Program Project Leader who is consistently rewarded for planning and operational improvements.
  • Aligned cross-functional teams with user-centric designs.
  • Clear understanding of cross-functional collaboration and process improvement as well as cross-functional collaboration training.
  • Achieved international market expansion for ServiceNow in 2019.
  • I've worked with system software before.
  • Achieved business objectives.
  • Consistently met 14% of milestones.
  • Championed an agile approach to product development.

Accomplishments

  • Initiated and managed a Change Management program that achieved a seamless transition for 12 employees during method.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified and mitigated risks in the pilot phase, resulting in 82% fewer defects in final product release.
  • Monitored key project performance indicators (KPIs) and adjusted resources to maintain an on-time project delivery rate above 83%.
  • Managed full project lifecycle for method, ensuring completion within 16% of original budget and timeline.
  • Achieved a 31% reduction in customer churn rates by incorporating their feedback into the next product iteration cycle.
  • Resolved product issue through consumer testing.
  • Implemented process improvements based on Lean principles, resulting in a 79% reduction in time spent on repetitive tasks.
  • Collaborated with marketing teams to define product positioning and messaging, resulting in a 55% increase in product demo requests post-launch.
  • Ensured comprehensive testing and quality assurance initiatives, leading to a 82% reduction in post-launch defects.

Affiliations

  • American Medical Informatics Association
  • Project Management Institute
  • Society of Human Resource Management
  • Six Sigma Black Belt Certification (ASQ)
  • National Association of Social Workers
  • Member of the Council for Supply Chain Management Professionals (CSCMP)
  • American Society for Quality (ASQ) - Active Member 2018 - Present
  • Chartered Institute for IT (BCS) Full Member
  • Society of Women Engineers
  • Scrum Alliance Member with Six Sigma obtained in 2015

Certifications

  • Certified Agile Project Manager (Cert. APM) by Harbor & Co.
  • Certified Professional in Agile Project Management (CPAPM) by Management and Strategy Institute
  • Salesforce
  • Risk Management Professional (RMP) by Project Management Institute (PMI)
  • ServSafe
  • APICS Certified in Production and Inventory Management (CPIM)
  • Product-Led Growth Certification by Product-Led Institute
  • Certified Public Accountant
  • Certified Risk and Compliance Management Professional (CRCMP) by Cedar Works
  • Cisco Certified Network Associate (CCNA)

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