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Skills

  • Communication impact measurement
  • Project organization
  • Mediation and conflict resolution
  • Communication assessment and feedback
  • Employee onboarding communication streamlining
  • Project implementation
  • Executive Communication Coaching
  • Operational improvement
  • Building customer satisfaction through communication
  • Communications

Work Experiences

  • Achieved 8% improvement in communication.
  • Examined the company's training methods and made changes to address issues, improve efficiency, and achieve training objectives, resulting in metric.
  • Achieved 8 successful interviews.
  • Collaborated with HR on training integration.
  • Collaborated with tech teams to translate jargon-heavy documents into understandable language, increasing partner comprehension and engagement by 85%.
  • Coached cross-functional teams on effective communication strategies, fostering innovation that led to the completion of 6 key projects ahead of schedule.
  • Delivered training to over 13 managers.
  • Conceptualized communication workshops at procedure.
  • Advised framework on communication strategies.
  • Attended by 16 employees.

Summaries

  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.
  • Collaborated with department heads.
  • Adept at providing communication feedback during negotiations.
  • Communication Coach is a multi-talented Communication Coach who is consistently rewarded for planning and operational improvements.
  • Boosted client responsiveness to marketing efforts.
  • Ready to put 9 years of experience to work in a long-term, challenging position.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Coached 16 professionals.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • An outgoing personality with a hands-on, creative approach.

Accomplishments

  • Developed company-wide email best practices, leading to a 64% increase in email open and response rates within 2022.
  • Created a conflict resolution communication framework for global teams, reducing internal conflicts by 40% in 2018.
  • Documented and resolved procedure which led to method.
  • Developed a comprehensive presentation skills training for 18 employees across marketing, resulting in improved pitch success rates by 42%.
  • Created and implemented a feedback culture within marketing, resulting in a 72% improvement in team performance evaluations over two years.
  • Coached sales teams to improve negotiation skills, leading to a 65% higher contract closure rate in procedure.
  • Created a negotiation playbook for Miscellaneous clients, boosting contract negotiation success rates by 74% after implementation.
  • Mentored 13 junior staff members in leadership communication, with 15 advancing to senior roles in Brightline within several months.
  • Provided executive coaching on media training, preparing leaders for 16 successful press interviews without major incidents across the Southeast.
  • Coached international leaders in effective public speaking, improving audience engagement by 39% during keynote addresses at program.

Affiliations

  • Toastmasters International
  • American Marketing Association
  • Association of Information Technology Professionals
  • Toastmasters
  • Corporate Training & Development Network
  • National Speakers Association
  • Conflict Coaching International
  • Global Speakers Federation
  • Project Management Institute
  • Global Public Affairs Institute

Certifications

  • ServSafe
  • IABC Certified Communication Professional (CMP) - 2024
  • Emotional Intelligence (EQ-i 2.0) Certification - Northwind
  • Certified Public Accountant
  • Advanced Presentation Skills Trainer Certification - Ironclad Systems
  • Certified Professional in Learning and Performance (CPLP) - ATD
  • ORSC (Organizational Relationship Systems Coaching) Certification - Ironclad Systems
  • Leadership and Team Communication Certification (LTC) - Tableau
  • Cisco Certified Network Associate (CCNA)
  • Accredited Communication Coach - metric

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