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Skills

  • Commercial construction
  • Service team collaboration
  • Mechanical aptitude
  • Troubleshooting ability
  • Blueprints and schematics
  • Customer relationship management
  • Business Strategy
  • Plumbing
  • Advanced electrical troubleshooting
  • Safety and compliance

Work Experiences

  • Cleaned and lubricated parts to keep metric equipment running at its best.
  • Installed system and process equipment accurately and efficiently.
  • Demonstrated a better understanding of the company's products and equipment.
  • Designed it.
  • Did some renovations.
  • Improved the efficiency of initiative repair processes to reduce day-to-day downtime and boost overall productivity.
  • Removed
  • Gained equipment knowledge and expertise through research and repair experience.
  • Was in charge of setting up and operating mechanical and manual service equipment.
  • Looked at equipment to figure out what was wrong with it.

Summaries

  • Excellent at allocating projects and tasks to individuals based on their experience and ability to complete them.
  • Expert
  • Willing to contribute stakeholder engagement, team leadership, and data analysis abilities in order to take on a new role with room for advancement.
  • Excellent problem-solving abilities.
  • Dedicated, responsible Class A driver with a clean drivers license (all endorsements).
  • Service-driven
  • Dedicated Service Tech with 4 years of positive industry experience seeking a Service Technician position.
  • Project, budget, and strategy management are all priorities.
  • Pragmatic
  • Dedicated to learning, growing, and succeeding in Manufacturing and Production.

Accomplishments

  • Received raise in union pay rate 9 months ahead of schedule.
  • Customer Satisfaction: Achieved high customer satisfaction for professional installation of QuickBooks.
  • Increased sales 5% over the past year.
  • Provided technical service training to 14 new hires, improving team readiness by 38%. Successfully developed comprehensive training materials.
  • Resolved product issue through consumer testing.
  • Resolved 57% of service requests remotely using advanced diagnostic software, decreasing technician dispatches and reducing operational costs.
  • Reporting: Responsible for daily reporting on production equipment, including parts produced, downtime minutes, and any quality concerns.
  • Quality Control: Identified and moved empty and broken pallets to proper areas. Adhered to quality control procedures and documented quality checks.
  • Increased customer service ratings by consistently meeting and exceeding expectations, contributing to 16% rise in contract renewals.
  • Proactively identified and resolved service issues at Vantage, resulting in 29% reduction in warranty claims over 2018.

Affiliations

  • Society of Human Resource Management
  • HVAC Excellence Certification Network
  • Field Service Technicians Organization
  • American Marketing Association
  • Society of Women Engineers
  • Certified Calibration Technician Program (CCT)
  • Service Technicians Education Forum
  • Institute of Electronics and Electrical Engineers (IEEE) - Service Tech Chapter
  • Occupational Safety and Health Administration (OSHA) Certification Program
  • International Society of Certified Electronics Technicians (ISCET)

Certifications

  • Certified Calibration Technician (CCT)
  • Certified Protection Officer (CPO)
  • Mobile Air Conditioning Society (MACS) Certification
  • EPA Section 608 Technician Certification
  • Building Automation Systems (BAS) Certification
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Certified Fiber Optic Technician (CFOT)
  • CompTIA Network+

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