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Skills

  • Hand tool knowledge
  • Commercial construction
  • Troubleshooting and diagnostics
  • Safety and compliance
  • Project estimation and bidding
  • Process installation knowledge
  • Technical communication
  • New construction and renovation
  • Collaborating with Cross-Functional Teams
  • Customer satisfaction improvement

Work Experiences

  • Gained equipment knowledge and expertise through research and repair experience.
  • Maintained and repaired equipment in accordance with manufacturer specifications.
  • Taught customer employees and managers how to operate and maintain machines.
  • Tweaked the original installation plan and double-checked the work for adherence to local codes and best practices.
  • Was in charge of setting up and operating mechanical and manual service equipment.
  • Cleaned and lubricated parts to keep metric equipment running at its best.
  • Did some troubleshooting.
  • Tracked
  • Was in charge of maintenance and was responsible for handling chemicals and solutions in a safe manner.
  • Learned about common equipment, as well as manufacturer repair procedures.

Summaries

  • Thorough Service Technician seeking a Service Technician position where he can put his process improvement and in-depth knowledge of troubleshooting and repair to good use.
  • Dedicated to learning, growing, and succeeding in Manufacturing and Production.
  • Versatile Service Technician with 7 years of experience in system repair and installation.
  • Dedicated, responsible Class A driver with a clean drivers license (all endorsements).
  • Service Technician with 3 years of successful data analysis and strategic planning experience.
  • Dependable Service Tech eager to contribute to the Vantage mission by contributing a commitment to service and quality in a Service Technician opportunity.
  • Dedicated and communicative, with a talent for performance reporting.
  • Dedicated to ensuring the Northwind mission of initiative is carried out.
  • Drafting and maintaining detailed service reports is second nature to me.
  • Successful method professional with 17 years of related Manufacturing and Production experience and a focus on budget management.

Accomplishments

  • Received raise in union pay rate 9 months ahead of schedule.
  • Achieved Six Sigma, which improved technical service offerings and allowed for faster resolution of complex customer issues.
  • Resolved 57% of service requests remotely using advanced diagnostic software, decreasing technician dispatches and reducing operational costs.
  • Improved safety protocols resulting in zero safety incidents across 8 high-risk locations over 2023.
  • Resolved product issue through consumer testing.
  • Project Management: Used Microsoft Project to document and track jobs.
  • Proactively identified and resolved service issues at Vantage, resulting in 29% reduction in warranty claims over 2018.
  • Customer Satisfaction: Achieved high customer satisfaction for professional installation of QuickBooks.
  • Oversaw the diagnostics and repair of electrical malfunctions in Jira, cutting down overall repair time by 28% hours.
  • Established a remote support process, resolving 49% of user issues in under several months, reducing on-site visits and boosting efficiency.

Affiliations

  • National Institute for Automotive Service Excellence (ASE)
  • Field Service Technicians Organization
  • Freemason
  • International Society of Certified Electronics Technicians (ISCET)
  • Building Efficiency Experts Association
  • Association of Information Technology Professionals
  • Society of Automotive Engineers (SAE)
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • National Air Duct Cleaners Association (NADCA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Heat Pump Installation Certified
  • Certified Low Voltage Technician (CLVT)
  • Machine Safety Licensing Course
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Certified Professional Maintenance Manager (CPMM)
  • Basic Robotics Maintenance Certification

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