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Skills

  • Upselling and cross-selling
  • Communications
  • Framework equipment
  • Public speaking for sales presentations
  • Purchase contracts
  • Project organization
  • Market trend analysis
  • Client portfolio management
  • Client Relationship Management (CRM)
  • Public relations for sales events

Work Experiences

  • Achieved 3% upgrade rate among attendees.
  • Drafted contracts for purchases, sales, and metric workers for home repairs before move-ins and final steps.
  • Achieved Outstanding Service Award in 2021 for top sales performance, generating $5 in revenue from program timeshare properties.
  • Educated over 6 weekly clients on the buying and selling processes to improve customer satisfaction and understanding.
  • Achieved President’s Club status in 2021 by exceeding annual sales targets by 24%.
  • Attended several months sales meetings and attended onsite and webinar-based sales trainings.
  • Worked with mortgage companies to accurately determine clients' loan and mortgage options.
  • Helped sellers prepare for open houses by educating them, setting up documents and posters, and launched to improve first impressions.
  • Achieved sales from repeat customers and referrals.
  • Achieved a 25% conversion rate.

Summaries

  • Bolstered customer satisfaction by 62%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Outstanding work ethic and commitment to customer satisfaction result in outstanding results.
  • Achieved 18% more closed sales.
  • Costs were consistently reduced while profits were increased.
  • During the previous 6 months, we sold $18 in timeshares.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved President’s Club status in 2024.
  • Consistently exceeded monthly sales quotas.
  • Within Miscellaneous, senior Timeshare Sales Agent and outstanding performer in data analysis and quality assurance.

Accomplishments

  • Trained and mentored 17 new sales agents, resulting in a 50% improvement in their first-month conversion rates.
  • Successfully closed 7 property sales valued at over method% within a 18 months.
  • Revamped tour itinerary and presentation, leading to a 16% improvement in attendee engagement and interest.
  • Partnered with local businesses to cross-sell vacation packages, leading to a 80% increase in on-site tour bookings.
  • Facilitated over 18 successful timeshare presentations per month, with a 84% conversion rate.
  • Achieved a 25% increase in tour-to-sale conversion ratio by refining prospect qualification strategies and pre-tour communications.
  • Collaborated with team of 2 in the development of metric.
  • Documented and resolved method which led to initiative.
  • Facilitated engaging timeshare property tours, contributing to a 80% higher conversion rate compared to previous quarters.
  • Designed and executed targeted marketing campaigns that increased qualified tour bookings by 23% within two years.

Affiliations

  • Consumer Experience Association - Provides insights on improving customer satisfaction and loyalty within timeshare properties.
  • Society of Women Engineers
  • Certified Luxury Home Marketing Specialist (CLHMS) - Completed certification to enhance skills in marketing high-ticket vacation properties.
  • American Marketing Association
  • Vacation Real Estate Marketing Council - Learned new methods for marketing vacation properties effectively to a diverse audience.
  • Certified Sales Trainer - Active designation in helping mentor new sales agents within the high-pressure timeshare industry.
  • Spanish-Speaking Sales Professionals Network - Engaged bilingual community to enhance cross-cultural sales techniques and expand customer base.
  • International Resorts Association - Attended conferences centered on networking, sales optimization, and vacation property marketing.
  • Women in Resort Development - Contributor to mentorship programs that promote gender diversity in the timeshare sales field.
  • Real Estate Sales Council - Member attending workshops related to trends in vacation real estate and property ownership investments.

Certifications

  • Advanced Sales Funnel Optimization Certification - Jira
  • Strategic Relationship Sales Certification - 2022
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Sales Professional (CSP) – 2022
  • Certified Public Accountant (CPA)
  • Certified Tourism Ambassador (CTA), Seattle
  • ServSafe
  • Revenue Optimization Specialist (ROS) - Harbor & Co.
  • Project Management Professional (PMP)

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