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Skills

  • Sales pipeline management
  • Team building
  • Customer retention strategies
  • Competitive market analysis
  • Communications
  • Opening and closing procedures
  • Business operations
  • Relationship development
  • Customer seating
  • Customer lifetime value enhancement

Work Experiences

  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Collaborated with business units.
  • Helped customers by locating metric items they needed and checking inventory for items in other locations.
  • Achieved results within one year.
  • Working with team members and customers to find workable solutions improved operations.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved results in under three years.
  • Achieved 38% penetration.
  • Built a data-informed feedback loop for stakeholders that directly influenced Workday development, boosting client satisfaction by 83%.
  • Boosted client satisfaction by 33%.

Summaries

  • Active leader with excellent communication and collaboration skills.
  • Interpersonal communication and conflict resolution skills are exceptional.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Global Account Director with 9 years of experience in retail sales, specializing in procedure and process products.
  • Strong technical skills and experience in workflow optimization.
  • Standard, category, and metric are all available.
  • Motivating leader who has built and managed program teams in the past.
  • Tableau and Microsoft Excel experts with exceptional interpersonal skills.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Realigned regional go-to-market strategies yielding improved market penetration by 18% in Seattle within the first 18 months.
  • Drove account segmentation overhaul, refocusing efforts on high-value clients and witnessing portfolio revenue growth by 31%.
  • Led a major global expansion initiative, resulting in partnerships across 7 countries and generating additional revenue streams exceeding $12.
  • Executed relationship strategies leading to multi-year agreements with 2 global accounts, driving 44% incremental growth and exceeding revenue targets by over $15.
  • Led executive-level negotiations with 10 Fortune 8 companies, yielding a 39% extension in client contracts and generating over $9 in new revenue.
  • Received Top Performer for leadership in global customer accounts, having improved yearly growth by 21% and expanded into 4 new markets.
  • Orchestrated global sales initiative that captured new revenue channels, leading to a 48% year-over-year increase in international sales from the West Coast.
  • Generated a 45% increase in cross-sell opportunities within the global portfolio by initiating collaborative marketing campaigns with key partners.
  • Championed the deployment of new CRM technology across global teams, increasing team collaboration efficiency by 29% and shortening sales cycle times by 15 days.
  • Designed actionable performance dashboards for tracking KPIs, improving revenue forecasting and client portfolio decision-making by 69%.

Affiliations

  • Certified Strategic Account Management Professional (CSAM), SAMA, 2020
  • Associate, Worldwide Business Development Society, 2024
  • Member, Global Expansion & Partnerships Council, 2021-Present
  • Certified Risk Management Specialist (RMS), Accredited by Lakeside Partners
  • Fellow, Global Institute for Enterprise Solutions, 2022-Present
  • Executive Council Member, Association of International Sales and Business Development, metric
  • Affiliate, Global Revenue Operations Steering Group, 2023-Present
  • Alumni, Professional Program in Client Retention and Growth, process, 2022
  • Attendee, Strategic Account Leadership Conference, Chicago, 2020
  • Graduation, Boston Global Sales & Partnership Innovation Course, 2015

Certifications

  • CompTIA A+ Technician
  • Certified Key Account Manager (KAM) – Brightline
  • Diploma in Strategic Digital Transformation Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Elite Account Management Specialist Certification Cedar Works
  • Diploma in Advanced Marketing Communication system
  • Google Certified Professional Cloud Architect
  • First Aid/CPR
  • Certified Sales Development Representative (SDR) - Brightline
  • Certified Cross-Cultural Sales Professional framework

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