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Skills

  • Order pulling
  • Operational improvement
  • ERP integration (Salesforce)
  • Fulfillment operations management
  • Project organization
  • Team building
  • Inventory cycle count accuracy improvement
  • Package preparation
  • Pallet arrangement
  • Back-order tracking and resolution

Work Experiences

  • Collaborated with senior management to align fulfillment operations with overall business objectives, driving a 56% increase in customer satisfaction.
  • Awarded Outstanding Service Award.
  • Was in charge of production duties such as order picking, packing, and shipping.
  • Collaborated with senior management.
  • Based budgets on projected demand.
  • Conducted detailed quality checks.
  • Documented orders and kept track of shift activities and incidents in daily logs.
  • Accurately entered package information into the company's computer system using QuickBooks.
  • Achieved a 58% reduction in customer complaints.
  • Achieved a 38% increase in same-day shipping for QuickBooks lines by optimizing batch picking and shipping schedules.

Summaries

  • Strengths in workflow optimization and data analysis backed up by Shipping and Distribution training.
  • Looking for a position with Ironclad Systems that will last a long time.
  • Reliable Fulfillment Lead with project management, process improvement, and team leadership expertise.
  • Training junior employees to complete tasks according to company policies and maintain productivity standards is a strong suit.
  • Physical stamina, teamwork abilities, and communication skills are all highly valued.
  • Achieved Employee of the Year for maintaining 85% shipment accuracy.
  • Every day, I'm committed to exceeding production goals and maximizing customer satisfaction.
  • Dedicated warehouse manager who can successfully manage teams of associates to process more than 6 orders per month.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Assists the shipping team with palletizing, labeling, and truck loading.

Accomplishments

  • Executed a vendor management program that led to faster restocking cycles, reducing supply lead times by an average of 11 days.
  • Collaborated with team of 8 in the development of standard.
  • Integrated WMS software that streamlined order processing workflows and reduced order cycle time by 3 hours.
  • Championed an initiative to improve communication and handoff between the fulfillment and transport teams, resulting in a 68% improvement in on-time shipments.
  • Reduced fulfillment errors by 55% through the introduction of a new barcode scanning system and staff re-training.
  • Designed and implemented an automated stock replenishment system, reducing stockout events by 15% and improving customer satisfaction.
  • Implemented cycle-time reduction strategies that cut average order-to-shipment time by 17 days, enhancing customer satisfaction.
  • Trained and mentored a team of 5 warehouse personnel, leading to a 27% improvement in overall order accuracy.
  • Engineered a shift in order picking strategy using a wave-picking system, which resulted in a 58% productivity increase.
  • Achieved 69% on-time delivery rate by redesigning picking, packing, and shipping operations around customer requirements.

Affiliations

  • International Warehouse Logistics Association (IWLA)
  • Global Cold Chain Alliance (GCCA)
  • Occupational Safety and Health Administration (OSHA) Certification
  • Association for Supply Chain Management (APICS)
  • Women in Supply Chain Leadership Council (WiSCLC)
  • APICS - Association for Supply Chain Management (ASCM)
  • Institute of Packaging Professionals (IoPP)
  • Toastmasters
  • Society for Human Resource Management (SHRM)
  • Institute of Industrial and Systems Engineers (IISE)

Certifications

  • Six Sigma Black Belt Certification
  • ISO 9001 Lead Auditor Certification
  • Certified Professional in Supply Management (CPSM)
  • CompTIA Security+
  • Certified in Transportation and Logistics (CTL)
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Certified Logistics Specialist (CLS)
  • Cisco Certified Network Associate (CCNA)
  • Certified Inventory Control Professional (CICP) by Cedar Works

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