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Skills

  • Recruitment
  • Kitchen staff coordination
  • Recipes and menu planning
  • Cost control strategies
  • Business operations
  • Supervision
  • Workflow planning
  • Cost-benefit analysis
  • Communication skills (oral and written)
  • Relationship development

Work Experiences

  • Collaborated with framework to negotiate supply contracts, resulting in an annual savings of $16.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Demonstrated operational success in 2023.
  • Achieved results during peak seasons.
  • Boosted store sales by 64%.
  • Bought food and built strong relationships with vendors.
  • Contributed to a 15% increase in customer satisfaction.
  • Analyzed sales trends.
  • Boosted store sales by 33% in 2023 through strategic upselling initiatives and targeted promotions.
  • Achieved improvement over one year.

Summaries

  • Restaurant Store Manager is a dedicated and hardworking Miscellaneous food service director with 8 years of experience.
  • Achieved 44% increase in repeat business.
  • Achieved 28% improvement in repeat guests.
  • Achieved a 46% improvement in customer satisfaction scores on Power BI reviews by empowering staff and streamlining service procedures. Proactive in identifying and addressing customer needs.
  • Costs were consistently reduced while profits were increased.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • To handle demanding stakeholder engagement needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Addressed customer needs effectively.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Committed to maintaining high standards across all facets of the business.

Accomplishments

  • Reduced daily operational errors by 59% by introducing routine training refreshers and role-specific workshops.
  • Resolved product issue through consumer testing.
  • Coordinated team efforts in launching a new menu that resulted in a 75% increase in monthly revenue.
  • Increased gross profit margins by 36% by introducing upselling and cross-selling training for front-of-house staff.
  • Developed and presented monthly performance dashboards tracking KPIs, such as labor cost percentages, customer satisfaction, and sales, guiding data-driven decision-making.
  • Developed a customer loyalty program that led to a 77% increase in repeat business over 6 months.
  • Managed operational budgeting of $12, reducing costs by 56% through strategic vendor negotiations and optimized labor deployment.
  • Directed seasonal marketing campaign that boosted foot traffic by 85% during traditionally slow months.
  • Managed and reorganized supplier contracts, resulting in a 77% reduction in food costs through bulk purchasing agreements.
  • Drove a 76% reduction in employee turnover by overhauling recruitment and engagement practices tailored to staff needs and goals.

Affiliations

  • International Council of Nurses
  • National Conference of State Liquor Administrators (NCSLA)
  • Certified Foodservice Professional (CFSP) Certification
  • ServSafe Manager Certification from National Restaurant Association
  • Project Management Institute
  • Freemason
  • International Food and Beverage Management Association
  • National Food Service Management Institute (NFSMI)
  • Green Restaurant Association
  • Hospitality Financial and Technology Professionals (HFTP)

Certifications

  • Digital Marketing Professional Certification metric
  • SHRM Certified Professional (SHRM-CP)
  • ServeSafe Allergens procedure
  • Food Handler Certification method
  • Business Management & Leadership Certificate category
  • Certified Restaurant Facilities Professional (CRFP) metric
  • Certified Professional in Food Safety (CP-FS) - National Environmental Health Association
  • Certified Foodservice Professional (CFP) category
  • Certified Business Management Professional (CBMP) process
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute

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