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Skills

  • Organization
  • Operational improvement
  • Individualized education programs
  • Business operations
  • Automated follow-up systems implementation
  • Digital outreach campaign development
  • Budgets
  • Project management
  • Process equipment
  • Campus engagement strategies

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Had an excellent attendance record and was always on time for work.
  • Allocated a $11 budget.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved President's Club for exceeding annual enrollment targets.
  • Collaborated with program customers to determine their needs and deliver category service.
  • Used data to track students' progress and make recommendations for how they could improve.
  • Achieved a 66% increase in decision follow-ups.
  • Transported QuickBooks to three years customer locations.
  • Identified and addressed incoming students' and parents' concerns.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Process improvement and team leadership, a results-oriented School Counselor and team facilitator who is skilled at coordinating and implementing IEP and 504 plans.
  • Accomplished Senior Admissions Advisor with a proven track record of implementing CRM systems, improving response times by 42% and increasing conversion rates.
  • Assisted 12 students.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to assisting students in achieving success by offering advice on career paths, higher education options, and life planning.
  • Achieved a 76% increase in student application submissions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Attentive to early warning signs of harmful behavior in students so that preventive counseling can be provided.
  • Achieved a 23% increase in admission conversions.

Accomplishments

  • Resolved product issue through consumer testing.
  • Led the initiative to streamline transcript evaluation processes, reducing waiting times for transfer students by 15 weeks.
  • Optimized systems to automate data collection, decreasing manual input errors by 61% and saved 2 advisor hours weekly.
  • Improved admissions CRM system resulting in a 64% reduction in response time and increased conversion rates by 29% after 7 months.
  • Collaborated with team of 17 in the development of category.
  • Analyzed enrollment data to provide actionable insights that contributed to a 77% improvement in annual enrollment targets.
  • Established partnerships with local community colleges to enhance the transfer pipeline, resulting in a 39% increase in transfer completions.
  • Created visual dashboards based on admissions data for leadership review, helping shape strategic recruitment decisions.
  • Assisted in the development of a student ambassador program that led to a 49% increase in admitted students attending campus tours.
  • Conducted quarterly admissions training workshops, improving overall staff efficiency and reducing error rates by 33%.

Affiliations

  • Student Retention and Success Group (SRSG)
  • National Association of Social Workers
  • American Society of Safety Professionals
  • International Association of Admissions Counselors (IAAC)
  • National Association of Graduate Admissions Professionals (NAGAP)
  • Certified Educational Planner (CEP) Association
  • Graduate Enrollment Management Professionals Network (GEMPN)
  • American Medical Informatics Association
  • National Institute for Student Success Advisory Board
  • University Professional and Continuing Education Association (UPCEA)

Certifications

  • Certified Retention Specialist by initiative
  • Certified Professional in College and University Financial Aid Administration (CPCUFA)
  • Google Analytics Certification with focus on student engagement metrics
  • Google Certified Professional Cloud Architect
  • Financial Aid Training Certification by National Association of Financial Aid Administrators (NASFAA)
  • Certified College Admissions Counselor (CAC) by Cedar Works
  • Global Professional in Admissions (GPA) Certification by Cedar Works
  • Salesforce
  • Leadership in Education and Admissions Certification from Lakeside Partners
  • Legal and Ethical Practices in Higher Education Admissions Certification by metric

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