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Skills

  • Marketing strategy
  • Promotional planning
  • Customer relationship management
  • Customer service excellence
  • Competitive market analysis
  • Bulk order cost-saving strategies
  • Client Retention Strategies
  • Parts and product knowledge
  • Advanced report generation using Tableau
  • Team collaboration

Work Experiences

  • Assisted in the setup of a new branch.
  • Boosted after-market part sales by 21%.
  • Achieved a 78% resolution rate on first contact.
  • Achieved savings over the past year.
  • Contacted vendors outside of my usual network in order to locate parts that were not available from traditional sources.
  • Achieved profitability in 3 months.
  • Acted as the main point of contact for escalated customer service issues.
  • Boosted retention of part sales staff.
  • Placed orders with various distributors to meet demand.
  • Followed the company's performance and compliance guidelines.

Summaries

  • Experienced Parts Manager who excels at streamlining processes and lowering costs while increasing productivity and efficiency.
  • Tableau is something I'm familiar with.
  • Willing to put cross-functional collaboration knowledge to work for a well-established company in the Miscellaneous sector.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Excellent management, planning, and problem-solving skills.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Parts organization, purchasing, and delivery management are all areas where Part Sales Supervisor excels.
  • Parts sales professional with a passion for training and employee development.

Accomplishments

  • Developed and implemented order verification systems that reduced shipping errors by 26% and increased overall order accuracy.
  • Negotiated with suppliers to secure discounted rates on high-demand parts, boosting margins by 50% and reducing inventory carrying costs.
  • Managed the transitioning of 14 legacy systems to a new ERP platform resulting in real-time inventory accuracy improvements of 26%.
  • Implemented targeted upselling techniques that boosted after-market part sales by 72% within a several months.
  • Implemented real-time parts tracking within the ERP system (Salesforce), enhancing visibility and cutting reporting errors by 48%.
  • Reduced return processing time by 12 days, achieving a 34% increase in inventory accuracy and reducing associated costs.
  • Maintained a 59% accuracy rate in parts inventory through continuous cycle counts and warehouse audits.
  • Exceeded aggressive quarterly sales goals by 27% in 2019 by optimizing inventory and fostering strong vendor relationships.
  • Optimized warehouse layout to streamline pick-and-pack processes, reducing order fulfillment time by 63%.
  • Reduced annual part shrinkage by $13 through the introduction of new inventory accountability procedures.

Affiliations

  • Association for Computing Machinery
  • Automotive Aftermarket Industry Association (AAIA)
  • Performance Warehouse Association (PWA)
  • International Council of Nurses
  • National Wholesale Parts Distribution Association (NWPDA)
  • International Automotive Marketing Professionals Network
  • Toastmasters
  • National Retail Federation (NRF) – Retail Leadership Council
  • Institute for Management of Automotive Parts Logistics (IMAPL)
  • Retail Automotive Parts Store Managers Association

Certifications

  • Inventory Management Professional (IMP) - system
  • Certified Auto Parts Inventory Management Technician – system, 2021
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Fleet Parts Management Specialist Certification - process
  • Certified Sales Process Engineer (CSPE) - program, 2020
  • CompTIA Security+
  • Certified Automotive Parts Specialist (CAPS) - Meridian
  • Certified Retail Parts Specialist - system, 2015
  • Certified Business Process Professional (CBPP) - system

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