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Skills

  • Database cross-referencing
  • License Application Processing
  • Application Review
  • Project organization
  • Business license management
  • Handling time-sensitive applications
  • Workflow Optimization
  • Customer service
  • Digital filing system implementation
  • Budgets

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Consistently handled upwards of 9 applications weekly.
  • Collaborated with the IT department.
  • Achieved delivery rate within 15-days of submission.
  • Amended 17 policies.
  • Coordinated with inspection teams to ensure timely issuance of safety permits, bringing the delivery rate within 16-days of submission.
  • Achieved 14 dispute-free approvals.
  • Communicated with city officials.
  • Closed outdated applications using new compliance software.
  • Addressed application status inquiries per the past year.

Summaries

  • Consistently reduced backlog.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Aligned policies with regulatory changes.
  • Achieved timely resolution across licensing activities.
  • Achieved a 26% reduction in errors.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of budget management and quality assurance as well as client relations training.
  • Adopted a paperless system.
  • Conducted compliance audits.
  • Cross-referenced QuickBooks with multiple databases.

Accomplishments

  • Developed a checklist-driven handwritten-to-electronic transition plan for processing, reducing man-hours by 9.
  • Developed best practice guidelines for handling time-sensitive inquiries resulting in a 75% faster response time.
  • Standardized the communication process between departments to expedite internal approvals, cutting wait time by 14 days.
  • Processed critical time-sensitive applications involving Salesforce, ensuring 100% on-time approvals during 8-week audit period.
  • Documented and resolved method which led to initiative.
  • Updated over 11 expired licenses within the past year, preventing legal repercussions and ensuring a 76% compliance rate.
  • Managed end-to-end license renewals for Government, resulting in a 74% renewal rate within legal deadlines.
  • Created detailed reporting systems to track expiring licenses, reducing administrative backlog by 48%.
  • Reviewed 10 documents daily to ensure regulatory compliance, achieving a 59% success rate in application approvals.
  • Reviewed policy changes and implemented process improvements to manage regulatory updates for HubSpot.

Affiliations

  • Project Management Institute
  • Participation in City/State Licensing Conferences 2022
  • International Association of Clerks, Recorders, Election Officials, and Treasurers (IACREOT)
  • American Marketing Association
  • National Association of Social Workers
  • National Association of Licensing Compliance Professionals (NALCP)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Member, International Institute of Municipal Clerks (IIMC)
  • Continuing Education in Public Administration 2022

Certifications

  • Certified Administrative Professional (CAP)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Local Government Academy - Public Integrity Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Notary Course and Certification – standard
  • Certified in Municipal Financial Management (CMFM)
  • Certified Public Manager (CPM)
  • CompTIA A+ Technician
  • CompTIA Security+

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