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Skills

  • License Application Processing
  • Compliance audit management
  • Complaint resolution
  • IT System Collaboration
  • Regulatory compliance
  • Customer dispute resolution
  • Client relationship management
  • Supervision
  • Workflow Optimization
  • Problem resolution

Work Experiences

  • Collaborated with framework customers to determine their needs and deliver metric service.
  • Closed outdated applications using new compliance software.
  • Achieved a 20% reduction in wait times.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved delivery rate within 15-days of submission.
  • Achieved a 46% cost reduction in operational expenses.
  • Corrected non-compliance issues.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Completed during a 18-week audit period.
  • Collaborated with data analysts.

Summaries

  • Coordinated compliance audits across various permits and licenses.
  • Achieved a 39% improvement in application processing times.
  • Consistently met deadlines.
  • Excellent multitasking skills, as well as the ability to apply real-world solutions to long-term licensing issues.
  • Collaborative problem-solver, reducing license rejection rates by 34% through detailed documentation review and improving team processing abilities through retraining.
  • Within Government, senior License Clerk and outstanding performer in client relations and cross-functional collaboration.
  • Coordinated with city officials and business owners.
  • With excellent cross-functional collaboration abilities and training in data verification and payment collection, well-versed in data analysis.
  • Achieved a 16% decrease in operational expenses.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Collaborated with 3 different city departments to successfully launch a new online license renewal system.
  • Trained 9 new employees on accurate license application procedures, increasing departmental processing efficiency by 69%.
  • Enhanced communication between multi-department teams, decreasing approval time by 9% for cross-functional license applications.
  • Archived 15 years of business license records, reducing on-site paper storage by 59% and improving document accessibility.
  • Processed critical time-sensitive applications involving Salesforce, ensuring 100% on-time approvals during 8-week audit period.
  • Negotiated with municipal authorities to expedite license approvals, reducing average processing time by 9 days.
  • Implemented an electronic payment system that led to a 60% reduction in rejected fee transactions.
  • Advised 13 business owners on application discrepancies, resolving issues and reducing returned applications by 29%.
  • Reduced submission errors by 62% through the development of a streamlined pre-approval checklist for license applications.
  • Documented and resolved method which led to initiative.

Affiliations

  • Certified License Processing Specialist 2021
  • Completion of Government License Compliance Training 2023
  • Government Finance Officers Association (GFOA)
  • National Forum for License Clerk Development
  • Member, International Institute of Municipal Clerks (IIMC)
  • Society of Women Engineers
  • Completed Data Entry and Database Management Courses 2023
  • Project Management Institute
  • State and Territorial Injury Prevention Directors Association (STIPDA)
  • Completion of Illinois License Clerk Certification

Certifications

  • Certified Business License Administrator (CBLA)
  • Notary Public Commission Ohio
  • Certified Public Manager (CPM)
  • Certified Government Auditing Professional (CGAP)
  • Certificate in Business Taxation Licensing by program
  • Certified Business Analysis Professional (CBAP)
  • Advanced Certification in Records Management (ACRM)
  • Financial Management for Public Organizations by category
  • Public Sector Supervisor Certification (PSSC)
  • Professional Certification in Fraud Detection and Prevention – Northwind

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