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Skills

  • Business operations
  • Customer service
  • Data-driven decision making
  • Category equipment
  • Experienced with process software
  • Cross-departmental collaboration
  • Financial statements expertise
  • Negotiation skills
  • Operational improvement
  • Credit application review

Work Experiences

  • Advised senior management on credit limits for key high-risk customers, which improved decision-making and reduced write-offs by $3.
  • Collaborated with the sales team to minimize overdue accounts, reducing delinquency by $4 within 3 months.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Created payment plans for clients unable to meet standard terms, successfully retaining 55% of at-risk customers.
  • Made decisions and recommendations regarding credit line extensions.
  • Conducted evaluations across 2021.
  • Oversaw the delivery of method project by procedure team, which resulted in process.
  • Assisted in developing specialized reports for partner banks, ensuring rigorous credit assessments and lowering financial risk for large borrowing requests.
  • Transported HubSpot to three years customer locations.
  • Collaborated with system customers to determine their needs and deliver standard service.

Summaries

  • Achieved proactive credit management.
  • Adept at working across departments.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.
  • Conducted credit risk assessments.
  • Achieved consistent compliance with SOX regulations.
  • Achieved a 55% reduction in delinquent accounts.
  • Collaborative Credit Coordinator adept at working across departments to mitigate credit losses. Reduced overall write-offs by 69% while maintaining strong relationships with finance leadership.
  • Automated manual credit processes.
  • Accomplished Credit Coordinator with 15 years of experience.
  • Collaborated strategically with the sales team.

Accomplishments

  • Developed an internal audit framework for credit documentation, leading to a 36% reduction in compliance errors.
  • Prepared and presented monthly credit risk reports to senior management, contributing to a 2% forecast accuracy increase.
  • Partnered with the sales team to evaluate customer creditworthiness, supporting a 25% reduction in bad debts.
  • Resolved customer inquiries related to credit reports while maintaining SOX compliance, contributing to a 26% customer satisfaction increase.
  • Reduced the average collection period on overdue accounts by 62% through improved negotiation tactics and customer follow-ups.
  • Processed and reconciled 5 credit applications monthly, maintaining a 75% accuracy rate.
  • Revamped credit limit review protocols, resulting in a 26% improvement in the accuracy of approved credit limits.
  • Utilized CRM Workday for tracking and managing customer credit applications, resulting in increased operational efficiency by 40%.
  • Facilitated credit reviews for 4 accounts on a quarterly basis, resulting in a 84% improvement in cash flow accuracy.
  • Crafted policy updates for credit review frameworks, improving compliance standards and reducing errors by 39%.

Affiliations

  • Financial Executives International (FEI)
  • Association of Credit and Collection Professionals (ACA)
  • Association for Supply Chain Management (APICS)
  • International Association of Risk and Compliance Professionals (IARCP)
  • American Medical Informatics Association
  • CPA Certification Program
  • Jaycees
  • National Association of Credit Management (NACM)
  • Commercial Finance Association (CFA)
  • American Society of Safety Professionals

Certifications

  • Certified Treasury Professional (CTP) - Association for Financial Professionals (AFP)
  • First Aid/CPR Certified
  • CompTIA Security+
  • Certified Accounts Receivable Professional (CARP) - Harbor & Co.
  • Certified Public Accountant
  • ISO 31000 Risk Management Guidelines Certification – Harbor & Co.
  • Certified Banking and Credit Analyst (CBCA) - Corporate Finance Institute (CFI)
  • Google Certified Professional Cloud Architect
  • Cash Flow Management Certificate – Harbor & Co.
  • Cisco Certified Network Associate (CCNA)

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