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Skills

  • Root cause analysis
  • Operational improvement
  • MS Office
  • Performance Benchmarking
  • Risk assessment and mitigation
  • Performance assessment and reporting
  • Operational reporting software (Jira)
  • Project coordination
  • Metric equipment
  • CRM platform integration

Work Experiences

  • Achieved more favorable terms.
  • Achieved cost reduction through process optimization.
  • Communicated daily with finance teams to ensure task alignment, resulting in the timely completion of standard.
  • Avoided overstocking.
  • Automated routine manual processes using QuickBooks which reduced data entry errors and saved 2 hours per week.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Analyzed customer support tickets.
  • Was in charge of program costs and quality.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved an overall 65% operational gain.

Summaries

  • Achieved operational objectives through teamwork.
  • French and German fluency
  • Costs were consistently reduced while profits were increased.
  • Adept at reducing internal turnaround times for vendor management, enhancing team productivity and enabling faster decision-making for upper management.
  • Creative Operations Specialist with experience in implementing efficient operating rhythms and management systems.
  • Achieved continuous operational improvements.
  • Achieved 72% better delivery outcomes.
  • Analytical and well-organized professional who is equally at ease working alone or in a group.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative Junior Operation Executive equipped with excellent communication skills, resulting in effective coordination between departments and timely project delivery.

Accomplishments

  • Led a cross-functional team of 12 members to automate workflow optimization, increasing productivity by 55% %.
  • Spearheaded a ServiceNow integration project that reduced process execution time by 39% %.
  • Resolved daily operational issues while fostering collaborative relationships across 4 departments, improving overall team collaboration.
  • Played a crucial role in achieving ISO Lean, streamlining key processes across 10 functions.
  • Reduced overall operational costs by conducting a cost-benefit analysis across customer successs, delivering savings of 9.
  • Enhanced category delivery pipeline by reducing lead times from two years to the past year, achieving smoother handovers between departments.
  • Collaborated with HR and legal to ensure a smooth migration to a new operational structure, reducing downtime by 7 hours.
  • Led a task force to enhance customer satisfaction in vendor management, increasing success rate by 74% after implementing feedback-driven solutions.
  • Achieved standard deliveries 100% on time by improving logistical coordination across 5 branches.
  • Tracked operational KPIs and provided actionable insights that improved engineering efficiency by 33% %.

Affiliations

  • International Council of Nurses
  • Junior Operations Professionals Network (JOPN)
  • Lions Club
  • American Society of Safety Professionals
  • Young Professionals in Supply Chain Management (YPSCM)
  • Junior Facility Operations Professionals Association
  • American Marketing Association
  • Local Operations Management Forum
  • Certified in Logistics and Operations Technology PMP
  • Certified in Production and Inventory Management (CPIM)

Certifications

  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Process Improvement Practitioner
  • CompTIA Security+
  • Customer Relationship Management (CRM) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • ITIL 4 Foundation Certification
  • Certified Supply Chain Professional (CSCP)
  • Lean Six Sigma Yellow Belt

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