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Skills

  • Supply Chain Management
  • Continuous process improvement
  • Team management
  • Staff training and development
  • Problem resolution
  • Data analysis and trend identification
  • Regulatory compliance
  • Business operations
  • Customer service
  • Microsoft Office Suite (ServiceNow proficiency)

Work Experiences

  • Automated routine manual processes using QuickBooks which reduced data entry errors and saved 2 hours per week.
  • Achieved initiative by 2017.
  • Used QuickBooks to create and update tracking spreadsheets.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Kept track of reports and analyzed them to see where improvements could be made.
  • Analyzed customer support tickets.
  • Communicated daily with finance teams to ensure task alignment, resulting in the timely completion of standard.
  • Assisted in the transition to a new CRM platform.
  • Boosted performance by 53%.
  • Answered 8 calls per two years to help customers with their questions and concerns.

Summaries

  • Achieved zero instances of shortages in the past year.
  • For Telecommunications and Wireless sector businesses, forward-thinking Operations Specialist with 11 years of experience in workflow optimization.
  • Adept at reducing internal turnaround times for vendor management, enhancing team productivity and enabling faster decision-making for upper management.
  • Boosted overall performance by 19% in 2016.
  • Analytical and well-organized professional who is equally at ease working alone or in a group.
  • Achieved 72% better delivery outcomes.
  • Adept at reducing internal turnaround times for risk assessment.
  • Junior Operation Executive with 11 years of successful project management and client relations experience.
  • To optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies, cultivates rapport with individuals.
  • Creative Operations Specialist with experience in implementing efficient operating rhythms and management systems.

Accomplishments

  • Collaborated with team of 4 in the development of category.
  • Resolved product issue through consumer testing.
  • Facilitated training sessions for new hires on Adobe Creative Suite, improving onboarding efficiency by 69% %.
  • Worked with management to overhaul operational workflows, reducing delays by 52%.
  • Facilitated interdepartmental communication to optimize system, cutting response times by 72%. Reduced bottlenecks significantly.
  • Coordinated and managed process, staying within budget by 31% and completing ahead of time.
  • Tracked operational KPIs and provided actionable insights that improved engineering efficiency by 33% %.
  • Designed and implemented a KPI tracking dashboard that improved data visibility for critical decision-making by 85% %.
  • Collaborated with HR and legal to ensure a smooth migration to a new operational structure, reducing downtime by 7 hours.
  • Developed comprehensive Standard Operating Procedures (SOPs) that boosted team efficiency by 34%.

Affiliations

  • International Council of Nurses
  • Institute for Supply Management (ISM)
  • Rotary International
  • Process Development and System Navigation (PDSN)
  • Association for Talent Development (ATD) Chicago
  • Certified in Production and Inventory Management (CPIM)
  • Project Management Institute
  • American Society of Safety Professionals
  • Jaycees
  • Junior Operations Professionals Network (JOPN)

Certifications

  • Contract Management and Negotiations Certificate Cedar Works
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Service Professional (CCSP)
  • Supply Chain Analytics for Operations Certification
  • Certified Business Operations Professional (CBOP)
  • Certified Business Process Improvement Practitioner
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Logistics and Operations Management Certificate

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