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Payment Operations Specialist resume examples

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Skills

  • Time management
  • Process improvement
  • Financial trend analysis
  • Error-tracking system design
  • Payment management
  • MS Office
  • Investigative research
  • Bill processing
  • Adjustment posting
  • Customer service

Work Experiences

  • Finished method of project, which resulted in framework.
  • Routinely contacted account holders with balances over 17 days old to resolve delinquencies.
  • Approved payment batches worth over $13.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Analyzed and reported on key payment trends to senior management, resulting in 11% insights-driven process improvements.
  • Collaborated with the cash application team and the credit manager to ensure that remittances were posted on time and accurately.
  • Analyzed key payment trends.
  • Learned performance reporting and quality assurance to help with office needs.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Worked with customers to bring their accounts up to date with appropriate repayment plans.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Looking forward to bringing my talent, leadership, and extensive knowledge of accounts receivable to a growing company.
  • Dedicated Accounts Receivable Specialist with 6 years of credit, collections, and cash application experience.
  • Procedure, program, and initiative are all available.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Accounts Receivable Specialist with 6 years of experience in accounting, auditing, and cash management for organizations in the program sector.
  • Achieved 24% faster settlement times.
  • Knowledge of QuickBooks in depth, as well as vendor management and workflow optimization abilities.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Collaborated with IT to automate recurring payments, reducing manual input and related errors by 19%.
  • Coordinated with finance teams to reconcile discrepancies in payments, reducing reconciliation time by 3% during 2016.
  • Guided the implementation of automated invoicing systems, reducing manual processing time by 15 hours per week.
  • Reduced outstanding payments by 16% and improved cash flow by establishing effective collections processes.
  • Improved customer satisfaction by implementing enhanced fraud detection measures, reducing chargebacks by 48% at Beacon Labs.
  • Facilitated weekly performance reporting for operations, highlighting payment trends and improving forecasting accuracy by 36%.
  • Reduced expense processing times by 11 days through implementing a new expense reconciliation system using Microsoft Excel.
  • Supervised payment operations for metric, reducing processing errors by 47% over the past year.
  • Achieved Outstanding Service Award in recognition of consistently maintaining a 59% accuracy rate in transaction processing.
  • Saved Meridian 31% in annual transaction fees by negotiating better terms with payment processors.

Affiliations

  • Member of Women in Payments, contributing to initiatives that improve gender diversity in the payments industry.
  • Completed standard in Payment and Clearing Systems at procedure, addressing new trends in payment operations.
  • Member of the Society for Worldwide Interbank Financial Telecommunication (SWIFT) to foster global bank communication and settlements.
  • Member of the Association for Financial Professionals (AFP) focusing on treasury management and payment reconciliation strategies.
  • Participant in Bank Payment Obligation (BPO) Initiatives for trade financing solutions and payment automation.
  • Certification in Payment Card Industry Data Security Standard (PCI DSS Compliance) to enhance digital payment security protocols.
  • Completed professional training in Anti-Money Laundering (AML) for Payment Systems at Vantage focusing on fraud mitigation.
  • Member of the National Automated Clearing House Association (NACHA), dedicated to upskilling on Automated Clearing House payment systems.
  • Certification in SWIFT messaging protocols for international payments and cross-border settlements.
  • Completed Scrum Master for Financial Operations & Settlements from Beacon Labs, with a specialization in payment reconciliations.

Certifications

  • SWIFT Professional Certification - Society for Worldwide Interbank Financial Telecommunication
  • Certified Crypto Payments Professional (CCPP) - Vantage
  • American Academy of Financial Management (AAFM)
  • Accredited ACH Professional (AAP) | National Automated Clearing House Association (NACHA)
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Instant Payments Specialist Certification - European Payments Council
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified in Financial Forensics (CFF) – AICPA

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