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Skills

  • Process improvement
  • Business communication
  • Client relationship management
  • Visual merchandising
  • Jewelry appraisal and certification
  • Customer Satisfaction Enhancement
  • Productivity tracking and improvement
  • Cross-departmental collaboration
  • Budget management and cost reduction
  • Vendor negotiation

Work Experiences

  • Coached a 17-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Devised and coordinated process and initiative strategic plans, resulting in a $6 increase in sales revenue within 18 months.
  • Returned change and currency and processed debit and credit card payments with a 17% accuracy rate.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Achieved a 19% increase in online jewelry purchase conversions.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Helped customers by answering their questions and completing their requests.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.

Summaries

  • Achieved $17 cost reduction.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 33% reduction in complaint resolution times.
  • Astute Jewelry Supervisor who is dedicated to providing excellent customer service and assistance.
  • Accomplished in team leadership and operational efficiency, maintaining excellent customer satisfaction scores while streamlining labor costs by 51%.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.

Accomplishments

  • Researched and sourced limited edition items, broadening the store's unique offerings and generating $17 in additional revenue over three years.
  • Collaborated with marketing to launch special holiday promotions, achieving a 80% increase in foot traffic during peak shopping seasons.
  • Collaborated with team of 3 in the development of framework.
  • Facilitated bi-weekly training workshops on new jewelry styles and sales techniques, increasing conversion rates by 50%.
  • Created targeted reordering strategies based on sales history, maintaining optimal inventory levels and reducing out-of-stock items by 31%.
  • Instituted a one-on-one clienteling strategy, establishing lasting relationships with VIP customers and increasing repeat business by 50%.
  • Authored monthly sales playbooks utilized by supervisors across the district, standardizing procedures and increasing regional consistency in sales results by 69%.
  • Streamlined internal processes to improve communication with vendors, decreasing order processing times by 7%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established a recognition program that improved employee morale, contributing to a 39% increase in productivity across the sales floor.

Affiliations

  • EduGem International Jewelry Workshops
  • Women’s Jewelry Association (WJA) Networking Events
  • Organizer of Annual Jewelry Sales Competitions at Denver
  • Luxury Jewelers Resource Group (LJRG)
  • Gemological Institute of America (GIA) Certification
  • International Council of Nurses
  • International Jewelry Design Guild (IJDG)
  • Certified Jewelry Appraiser with International Gem & Jewelry Society (IGJS)
  • American Craft Council (ACC) Workshops and Events
  • Retail Management Certifications via process

Certifications

  • Certified Graduate Jeweler (GJ), Brightline, 2019
  • Conflict-Free Diamond Certification, Lakeside Partners, 2024
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Gemologist (CG), Ironclad Systems, 2015
  • Certified Ethical Jewelry Specialist, Ironclad Systems, 2023
  • Certified Inventory Management Specialist - Summit Group, 2016
  • Luxury Sales Professional Certification, Meridian, 2015
  • Microsoft Certified Systems Engineer (MCSE)

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