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Skills

  • Group booking and event coordination
  • Registration
  • Sale expertise
  • Administrative support
  • Conflict mediation with difficult customers
  • Cross-department collaboration
  • Time management and prioritization
  • Cash Handling
  • Customer service
  • Coordinating with multiple hotel departments

Work Experiences

  • Maintained a cheerful demeanor toward all visitors who came to the front desk.
  • Acted as a liaison between hotel guests and other departments.
  • Organize lobbying efforts.
  • Extend a warm welcome to visitors and ensure that they are at ease.
  • Achieved 60% fewer service-related complaints.
  • Greeted guests politely and gave them room keys as well as information on amenities and policies.
  • Work with Housekeeping to ensure that the rooms are ready.
  • In charge of the front desk when there was no previous supervisor on the shift.
  • Greeted each newcomer with a friendly greeting and handed out a sign-in sheet.
  • Double-checked financial data for accuracy by comparing payment cards to identification.

Summaries

  • Front Desk Agent with prior experience in the system and method industries.
  • Front desk agent with extensive experience handling reservations, phone calls, and customer inquiries.
  • Multilingual and compassionate, she can calmly handle any situation.
  • Assist with administrative tasks and staff coordination.
  • Looking for a front desk position at a standard hotel.
  • Expert at fostering positive guest relationships and promoting customer loyalty.
  • Provides dynamic service to customers and visitors.
  • Tableau reservations systems expert.
  • Looking for a Front Desk Agent position that will help hotel guests.
  • At a busy hotel, a knowledgeable individual was recently promoted to Front Desk Agent.

Accomplishments

  • Documented
  • Medical Records: Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
  • Payroll Assistance: Assisted with payroll preparation and entered data into cumulative payroll document.
  • Training: Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
  • Category Worked with HR department to establish employee benefits, training, payroll and termination procedures.
  • Processed
  • Planned and executed all aspects of a major office headquarter move.
  • Secured
  • Contributed
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Hospitality Management Association
  • National Concierge Association (NCA)
  • Hotel & Concierge Industry Standards Certification
  • Member – International Association of Concierge Services (IACS)
  • Certified Hotel Concierge (CHC)
  • World Travel & Tourism Council (WTTC)
  • Guest Relations Professional Certification 2023
  • National Hospitality Operations Association (NHOA)
  • Operations Management Association in Hospitality
  • International Association of Hotel Management (IAHM)

Certifications

  • Certification in Time Management and Prioritization Strategies by program
  • Project Management Professional (PMP)
  • Conflict Resolution and Complaint Handling Certificate by framework
  • International Association of Administrative Professionals: Scrum Master
  • Certified Hospitality Digital Marketing Professional (CHDM) by the Hospitality Sales and Marketing Association International (HSMAI)
  • Front Desk Agent Certificate of Completion by the American Hotel and Lodging Association (AHLEI)
  • Certified Hospitality and Tourism Management Professional (CHTMP) by Brightline
  • Certified Protection Officer (CPO)
  • CompTIA Security+
  • Certified Guest Service Professional (CGSP) by the American Hotel & Lodging Educational Institute (AHLEI)

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