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Skills

  • Time management skills
  • Sales expertise
  • Weekly Payroll
  • Kennel cleaning and sanitizing methods
  • Client-focused
  • Excellent communication
  • Contract auditing
  • Shipping procedures understanding
  • Heavy lifting
  • Retail store support

Work Experiences

  • Provided a superior customer experience in order to build a loyal customer base.
  • Facilitated category orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Increased the team's revenue totals by bringing in more than $14 in personal one year sales.
  • Replaced out-of-stock items with new Jiras to satisfy dissatisfied customers.
  • Ensure that customers and internal departments are properly communicated with.
  • Customer service training processes were implemented and developed by me.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Kept up to date on product and service changes.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.

Summaries

  • QuickBooks expert with experience in vendor management services.
  • Very knowledgeable about SAP, as well as process competitors and offerings.
  • Power BI expert with 8 years of experience in related roles.
  • Recognized on a regular basis for outstanding performance and contributions to the Shipping and Distribution industry's success.
  • Strengths in budget management and quality assurance backed up by Shipping and Distribution training.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Top-producing salesperson and industry expert in Shipping and Distribution.
  • Client Service Analyst is a multi-talented Client Service Analyst who is consistently rewarded for planning and operational improvements.
  • Client Service Analyst with 13 years of successful risk assessment and budget management experience.
  • Motivated Client Service Analyst with experience managing large-scale projects, including budgeting and administration.

Accomplishments

  • Reduced
  • Won
  • Trained
  • Solved
  • Identified
  • Business Development: Initiated two key partnerships which resulted in metric revenue growth.
  • Documented
  • Guided
  • Established
  • Authored comprehensive FAQs and help documents that shortened case resolution times by 43% and raised customer satisfaction scores.

Affiliations

  • Member, Global Customer Care Advisory Board
  • Rotary International
  • Professional Association for Customer Engagement (PACE)
  • Business Relationship Management Professional (BRMP) Certification
  • Society of Consumer Affairs Professionals in Business (SOCAP)
  • Client Experience Professionals Association (CXPA)
  • Senior Client Success Leadership Council
  • American Marketing Association
  • Customer Experience Certificate Program, Beacon Labs
  • Certified Service and Support Professional (CSSP)

Certifications

  • Certified ScrumMaster (CSM)
  • Certified Professional in Data Visualizations Asana, 2019
  • CompTIA Network+
  • Change Management Practitioner – Prosci
  • ITIL 4 Foundation Certification
  • Certified Customer Success Manager (CCSM)
  • Customer Behavior Analytics Certification Adobe Creative Suite, 2023
  • Certified Digital Business Consultant Vantage, 2023
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)

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