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Skills

  • Bilingual in French
  • Flexible
  • Account transaction balancing
  • Comparable company analysis
  • MS Office proficient
  • Familiarity with VBA
  • Research/due diligence
  • Hardworking mentality
  • Proficient in Microsoft Excel
  • Mathematics proficiency

Work Experiences

  • Encoded numerical data to process financial transactions such as deposits, payments, checks, and withdrawals.
  • Developed a solid understanding of the estate and tax codes through continued research and training.
  • Handled sales referrals and promoted bank services and products, increasing branch sales by 8%.
  • Sought advice.
  • Used the l>program simulation to manage the risk and performance of equity and fixed income portfolios.
  • Advised
  • Collaborated with potential investors to help IPOs succeed.
  • Entered transaction information for members into the online banking software.
  • Made a proposal
  • Identified out-of-balance transactions and followed the established procedures for handling them.

Summaries

  • Within Banking and Financial Services, senior Proof Operator and outstanding performer in project management and stakeholder engagement.
  • Relationship-building and problem-solving are two of her strengths.
  • Articulate
  • Proof Operator with 13 years of cash handling and customer service experience is organized and detail-oriented.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Bank Teller with experience in fast-paced financial environments who is goal-oriented.
  • Capable of injecting new life and value into an organization's quest for excellence.
  • Customer-focused
  • Focused on customer service
  • Proactive

Accomplishments

  • Optimized MICR reader efficiency through periodic system updates and maintenance, reducing scanner downtime by 17% over 6 months.
  • Improved collaboration between different operational departments by formulating a weekly meeting structure to address ongoing issues, resulting in a 22% increase in information accuracy across teams.
  • Trained and mentored 2 new proof operators, boosting team productivity by 84% within two years.
  • Led adjustments in transaction workflow prioritization during peak hours, reducing average processing times by 64%.
  • Served as the primary point of contact for resolving complex discrepancies, maintaining a 64% customer satisfaction rate over 7 months.
  • Collaborated with team of 17 in the development of procedure.
  • Successfully trained 18 new tellers over a 9 month time period.
  • Executed regular system health checks and maintenance tasks, contributing to a 11% decrease in unscheduled downtime for transactional systems.
  • Created and maintained a database for tracking recurring transactional errors, leading to a 41% reduction in future discrepancies.
  • Worked directly with external banking institutions to resolve high-value discrepancies, improving client satisfaction metrics by 42% in 2022.

Affiliations

  • Certified Cash Manager (CCM) Certification
  • Association for Financial Technology (AFT)
  • Jaycees
  • Member, Accounts Services Vendors Roundtable Seattle
  • American Society of Safety Professionals
  • Committee participant for Financial Document Standards Group (FDSG)
  • Association for Computing Machinery
  • Affiliation with ISACA for Financial Compliance Standards
  • Financial Services Information Sharing and Analysis Center (FS-ISAC) - Compliance Member
  • Certification in MICR Reading and Processing

Certifications

  • CompTIA Network+
  • Certified Proof Operator — Ironclad Systems
  • Digital Banking and Payment Systems Certification — Meridian
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Information Systems Auditor (CISA)
  • Certified Financial Services Auditor (CFSA)
  • Certified Fraud Examiner (CFE)
  • Certified Financial Modeling and Valuation Analyst (FMVA) - Financial Services Track
  • Certified Public Accountant

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