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Skills

  • Change management processes
  • Budgets
  • Operational improvement
  • Business analysis
  • Cloud services
  • Cloud-based disaster recovery solutions
  • Configuration management (e.g., Ansible, Puppet, Chef)
  • Business continuity planning
  • Storage virtualization
  • IT system architecture design

Work Experiences

  • Awarded Innovation Award for excellence in proactive system support, reducing service interruptions by 63% in 2019.
  • Resolved issues with LAN, WAN, and voice system operational components.
  • Was responsible for installing, configuring, testing, and maintaining operating systems, application software, and system management tools.
  • Looked for industry trends on social media and through online sources.
  • Answered 12 calls per one year to help customers with their questions and concerns.
  • Assisted with the integration of Microsoft Excel software for 7 departments, improving workflow efficiency by 32%.
  • Boosted client understanding of systems by 40%.
  • Managed and monitored all installed systems for the highest level of availability.
  • Directed network engineers on-site and oversaw installation, upgrade, and deployment projects.
  • Collaborated with cloud services teams.

Summaries

  • Achieved cost savings across global locations.
  • Achieved up to 78% faster rectification of complex issues.
  • Collaborated with cross-functional teams.
  • Achieved 35% compliance.
  • Clear understanding of vendor management and cross-functional collaboration as well as performance reporting training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Committed to proactive system monitoring and custom alerting designs that achieve a 48% reduction in undetected service failures and faster response times.
  • Adept in configuring and maintaining robust cloud solutions (AWS, Azure), ensuring over 23% reduction in service downtime across key operational teams.
  • Committed to proactive system monitoring.
  • Addressed system outages within one year.

Accomplishments

  • Collaborated with cross-functional teams to lead systems upgrades, reducing downtime by 75% and ensuring full compliance with metric.
  • Analyzed and interpreted server logs leading to a 52% reduction in network-related bottlenecks and a initiative improvement in system response time.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 2 in the development of metric.
  • Provided root cause analysis on critical system failures, turning around operational downtimes by developing a Adobe Creative Suite-based preventive solution.
  • Led the global team in designing and implementing cloud-native infrastructure, enhancing scalability and reducing maintenance costs by $17/year.
  • Configured and maintained Windows Server environments, decreasing server downtime duration by 75% while improving server availability metrics.
  • Enabled full automation of vendor management, utilizing PowerShell scripts that reduced manual tasks by 23% and cut processing times to framework.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted thorough post-incident reviews and RCA reports, improving system resiliency and reducing repeat incident occurrences by 23%.

Affiliations

  • Cisco Networking Academy Alumni
  • The Open Group: Architecture Practitioners Group
  • Multi-Cloud Operations Forum
  • Network Engineering and Security Professionals (NESP)
  • ISACA – Information Systems Audit and Control Association
  • Systems Engineering Society of America (SESA)
  • Linux Professional Institute (LPI) Member
  • Society of Human Resource Management
  • Rotary International
  • National Association of Social Workers

Certifications

  • Certified Public Accountant (CPA)
  • Cisco Certified Network Professional (CCNP)
  • ITIL Foundation Certification
  • Certified Kubernetes Administrator (CKA)
  • Splunk Enterprise Certified Admin
  • Certified Cloud Security Professional (CCSP)
  • Certified Information Security Manager (CISM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Certified Ethical Hacker (CEH)

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