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Skills

  • Orientation procedures
  • First Aid/CPR
  • Content localization and translation
  • Business Administration
  • Classroom experience
  • Procedure training
  • Instructional design
  • Finance
  • Relationship development
  • Planning and coordination

Work Experiences

  • Authored and published training manuals on Asana, reducing inquiry volume by 82% in the first quarter of release.
  • Achieved an average satisfaction score of 50%.
  • Continued to train end users in new applications while cross-training on system devices.
  • Collaborated with product development to update training materials upon new releases, ensuring a seamless transition for end users.
  • Promoted increased productivity by allocating resources, budgets, inventories, training support, and team-building materials in the most efficient way possible.
  • Conducted hands-on training sessions for over 5 employees at Raleigh, leading to Top Performer for excellence in product adoption.
  • Scheduled training sessions based on classroom, equipment, and instructor availability.
  • Effectively trained team members on best practices and protocol, reducing process lags.
  • Created a comprehensive curriculum for Adobe Creative Suite that saw a 55% reduction in customer support tickets post-launch.
  • Achieved a 47% reduction in scheduling conflicts.

Summaries

  • Program and procedure skills gained over a 2-year Miscellaneous career are ready to be applied to a long-term position.
  • Communicative and team-oriented, with Asana expertise.
  • Collaboration and strategic problem-solving skills, as well as a passion for boosting team morale through effective orientation and training materials.
  • Lean certified
  • Motivating leader who has built and managed framework teams in the past.
  • Knowledge of Tableau in depth, as well as performance reporting and risk assessment abilities.
  • Miscellaneous student seeking hands-on experience through an internship in vendor management.
  • Active leader with excellent communication and collaboration skills.
  • Experienced Training Specialist with a 6-year track record of successfully implementing framework training.
  • Training Specialist with a passion for developing effective training programs to meet the changing needs of employers and employees.

Accomplishments

  • Collaborated with the product development team to continuously update training content, ensuring QuickBooks instruction was aligned with the latest feature sets.
  • Authored extensive technical manuals for QuickBooks, reducing escalation tickets by 71% within the first 15 weeks of use.
  • Implemented microlearning strategies that reduced onboarding time for new employees by 53%, enhancing engagement across all departments.
  • Successfully managed training sessions for key product launches, ensuring 100% of 10 employees were proficient in new features ahead of release.
  • Designed performance-focused workshops that increased team productivity by 48% and reduced skill gap-related incidents in 17 months.
  • Enhanced user training by integrating customer case studies into the material, leading to a 65% faster onboarding process.
  • Created and delivered self-paced e-learning courses based on adult learning principles, resulting in a 27% improvement in learner retention rates after 17 months.
  • Spearheaded the migration to a cloud-based Learning Management System (LMS), saving the company $9 in annual training costs.
  • Designed a role-based training path for product usage, helping to reduce time-to-competency by 3 days for new hires.
  • Led the localization of training materials across 7 languages, increasing global training participation by 69%.

Affiliations

  • Trained and Accredited, Salesforce Software Training Specialist, focusing on product-specific certification for educating teams.
  • Affiliated Trainer, Agile Project Management Professional Network, delivering workshops on cross-functional team collaboration in agile environments.
  • Volunteer, L&D Mentorship Network, mentoring junior training specialists in developing their skills in virtual training delivery.
  • Certification in Education Technologies, Ironclad Systems, specializing in leveraging technology to maximize training efficiency and assessment accuracy.
  • Member, The International Board of Standards for Training, Performance, and Instruction (IBSTPI), contributing to the refinement of training assessment tools.
  • Certified Software Trainer, program, identifying how product functionality can be communicated to various teams through training.
  • Facilitator, Global Microlearning Association, leading sessions discussing the latest trends in microlearning for fast-paced environments.
  • Recipient, Best National Training Roadshow Award, recognized by Meridian for excellence in training program management.
  • Chapter Lead, Atlanta Trainers Network, organizing and facilitating monthly learning sessions focused on adult learning techniques.
  • Speaker, Annual Conference on Workplace Learning and Performance, presenting on trends in knowledge testing and assessment.

Certifications

  • Certified Instructional Technologist (CIT) from the International Board of Standards for Training, Performance and Instruction
  • Train-the-Trainer Certification from Beacon Labs
  • First Aid/CPR
  • American Academy of Financial Management (AAFM)
  • Educational Technology Specialist Certification from framework
  • Microsoft Certified Systems Engineer (MCSE)
  • Content Localization Specialist Certification from Northwind
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Salesforce Certified Instructor Credential

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