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Skills

  • Public speaking
  • Medication management
  • MS Office
  • Group and individual instruction
  • Tailoring curriculum plans
  • Document scanning
  • Interpersonal and written communication
  • Conflict mediation
  • Student engagement
  • Relationship development

Work Experiences

  • Advised
  • Responded quickly to customer concerns and resolved program issues using process improvement and strategic planning.
  • Recommendation
  • Established
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Got better.
  • Provided management with standard updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Won
  • Quickly identified problems and alerted Residential Instructor to any potential project delays.

Summaries

  • Adaptable, tenacious, and capable project manager with over 2 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Expert at keeping track of logs and filing reports.
  • Service-driven
  • Fluent in both English and Spanish.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Highly effective in quality assurance, evaluating personnel performance, and putting in place top-notch strategies.
  • Collaborate with commercial lenders to achieve sales targets.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Framework and metric are examples of abilities.
  • Residential Instructor with 16 years of successful data analysis and strategic planning experience.

Accomplishments

  • Spearheaded intervention initiatives in coordination with specialists, resulting in 77% higher emotional and social engagement among residents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Revised daily resident schedules, balancing free time and structured activities leading to a 68% increase in resident focus and engagement.
  • Reduced incident reports by 35% through the implementation of proactive resident safety protocols and timely staff interventions.
  • Improved multidisciplinary team communication by organizing weekly huddles, resulting in a significant improvement in care delivery metrics by 21%.
  • Drove continuous improvement efforts in monitoring residents’ mental health status, achieving a 38% improvement in daily emotional assessments.
  • Facilitated onboarding for new staff which resulted in a 85% retention rate and boosted team productivity by 45% over three years.
  • Documented and resolved metric which led to procedure.
  • Mentored a team of 9 staff members, fostering leadership skills and achieving a Top Performer for team performance.
  • Reduced resident crises by 44% through consistent progress reports and emergency protocols, supporting a safer and more responsive care environment.

Affiliations

  • National Council for Behavioral Health
  • Lions Club
  • Association of People Supporting Employment First (APSE)
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Society of Human Resource Management
  • American Association of Residential Care Homes (AARCH)
  • Jaycees
  • National Rural Health Association (NRHA)
  • Council for Exceptional Children (CEC)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Applied Behavior Analysis (ABA) Certification from Lakeside Partners
  • Certified Child Life Specialist (CCLS) from Beacon Labs
  • CompTIA A+ Technician
  • Certified Assisted Living Manager (CALM)
  • Mental Health First Aid (MHFA) Certification from standard
  • Certified Residential Specialist (CRS) from Harbor & Co.
  • American Red Cross Basic Life Support (BLS) Certification
  • Certified Substance Abuse Prevention Specialist (CSAPS)
  • Trauma-Informed Care Certification from Meridian

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