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Skills

  • Strong interpersonal skills
  • Planning and Organization
  • Patient care and physical therapy
  • Employee relations
  • Ability to develop rapport
  • Business operations
  • POS systems knowledge
  • Strategic sales knowledge
  • POS systems expert
  • Administrative coordination

Work Experiences

  • Worked night and weekend shifts, securing $8 in orders in 6 months during the holiday season.
  • Determined what the customer's needs were by asking pertinent questions and actively listening to the responses.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.
  • Received about 17 calls regarding appointment requests, concerns, and inquiries every day.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Provided ongoing guest service, which included Asana recommendations.
  • Received numerous positive reviews praising my commitment to providing excellent customer service.
  • Organized and scheduled office meetings as well as client appointments, effectively accommodating hectic schedules for a team of 3 professionals.
  • Provided a superior customer experience in order to build a loyal customer base.

Summaries

  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Receptionist with 13 years of experience in category settings.
  • Dedicated to providing outstanding support to team members and clients.
  • Dedicated to exceeding sales targets.
  • Appointment Clerk is a focused and dependable Appointment Clerk with a proven track record in new employee training initiatives, document control, and travel and event planning activities.
  • Appointment Clerk who has a track record of consistently exceeding sales targets.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Salesforce and ServiceNow are two of my specialties.
  • Appointment Clerk is a multi-talented Appointment Clerk who is consistently rewarded for planning and operational improvements.
  • SAP and program techniques have been taught to me.

Accomplishments

  • Maintained
  • Documented and resolved procedure which led to metric.
  • Coordinated
  • Processed
  • Supported
  • Routinely helped as many as 2 customers each day in a high-volume retail outlet.
  • Ensured
  • Contributed
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.
  • Documented

Affiliations

  • Administrative Professionals Conference of North America
  • Customer Contact Week Association (CCWA)
  • American Management Association (AMA) - Administrative Professionals
  • Medical Group Management Association (MGMA)
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals (IAAP)
  • Association of Receptionists and Office Assistants (AROA)
  • International Medical Office Managers Association (IMOMA)
  • Society of Human Resource Management
  • Toastmasters

Certifications

  • Certified Public Accountant
  • Certified Electronic Health Records Specialist (CEHRS) - Summit Group
  • Health Insurance Portability and Accountability Act (HIPAA) Certification – 2017
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Medical Office Manager (CMOM) - Cedar Works
  • Adobe Certified Expert (ACE) Microsoft Excel
  • Certified Public Accountant (CPA)
  • Medical Receptionist Certification - Harbor & Co.
  • Apple Certified Associate (ACA)
  • Google Workspace Certification 2024

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