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Skills

  • Bookkeeping
  • Mail handling
  • Client relations strength
  • Cash handling and management
  • Business operations
  • Travel planning
  • Merchandising
  • Ability to develop rapport
  • Office administration
  • Fluent in Japanese

Work Experiences

  • Contributed to $15 in annual store sales per several months.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Meticulously and quickly documented all customer inquiries and comments.
  • In the top 12% of employees for successful launched.
  • Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
  • Recommended a new Jira to customers, which resulted in an increase in add-on business of 2%.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Helped with pharmaceutical preparation, distribution, and storage.

Summaries

  • 12 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Appointment Clerk who has a track record of consistently exceeding sales targets.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Fluent in Mandarin. Personable and professional communicator.
  • Appointment Clerk proactive with experience in providing support and resolving customer complaints.
  • Offering 17 years of experience in customer relations management.
  • Salesforce and ServiceNow are two of my specialties.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Appointment Clerk with 10 years of appointment coordination and administrative support experience.

Accomplishments

  • Coordinated
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Contributed to a 18% drop in shoplifting through increased awareness and intervention measures.
  • Marketing: Implemented marketing strategies which resulted in process growth of customer base.
  • Processed
  • Secured
  • Monitored
  • Collaborated with team of 12 in the development of procedure.
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.
  • Database Maintenance: Assisted in the managing of the company database and verified, edited and modified members’ information.

Affiliations

  • International Council of Nurses
  • National Association for Scheduling and Dispatching Professionals (NASDP)
  • International Association of Administrative Professionals (IAAP)
  • Society of Women Engineers
  • Customer Contact Week Association (CCWA)
  • American Marketing Association
  • National Scheduling Coordinator Association (NSCA)
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Association for Office Professionals of America (AOPA)

Certifications

  • CompTIA Security+
  • Certified Healthcare Access Manager (CHAM) - Beacon Labs
  • Certified Public Accountant (CPA)
  • Certified Medical Office Manager (CMOM) - Cedar Works
  • Certified Medical Administrative Assistant (CMAA) - Vantage
  • Certified Healthcare Access Associate (CHAA) - Vantage
  • Lean Six Sigma Yellow Belt - 2017
  • Appointment Coordination Specialist Program Cedar Works
  • Google Certified Professional Cloud Architect
  • Certified Professional Coder (CPC) – Ironclad Systems, 2021

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