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Skills

  • Compliance and policy revision
  • Change Management
  • Invoice generation
  • Performance management systems
  • First Aid/CPR
  • Administrative process automation
  • Administrative support
  • Security systems
  • Accountability frameworks
  • Data entry

Work Experiences

  • Oversaw daily operations at the procedure office, ensuring that excellent services and care were delivered on a consistent basis.
  • Was in charge of billing, collection, and reporting for a category office that generated over $13 per year.
  • Increased productivity, managed accounts, planned itineraries, and scheduled client and leadership meetings.
  • Achieved Excellence Award for 'Best Place to Work' in 2020.
  • Achieved a 40% reduction in annual travel expenses.
  • Achieved a 36% success rate.
  • Built a dynamic administrative team that supported all of the company's growth and productivity goals by recruiting, training, and developing them.
  • Achieved cost savings of 31% across supplier contracts.
  • Achieved a 39% increase in productivity.
  • Achieved productivity improvement over 2017.

Summaries

  • Successful in meeting and exceeding business objectives while satisfying customer needs.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Dependable and meticulous, with the ability to manage a variety of tasks and priorities.
  • Ability to recognize initiative issues and integrate standard solutions to achieve initiative.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Successful in managing team performance and allocating resources to meet demand and workflow.
  • Strategic thinker with expertise in performance reporting.
  • Administrative Team Lead and team leader with 7 years of experience in system settings.
  • Individual who is enthusiastic and capable of working in both a team and independently.

Accomplishments

  • Created custom reporting templates for expense tracking, cutting report preparation time by 4 hours weekly.
  • Implemented a new digital document management system that decreased paper usage by 28% and streamlined retrieval processes.
  • Oversaw the implementation and monitoring of a new timekeeping system, reducing payroll discrepancies by 30%.
  • Processed monthly payroll for 4 employees, reducing errors to less than 25% through improved process checks.
  • Successfully supervised a team of 13 administrative staff, optimizing workflows to reduce task completion time by 36%.
  • Reduced office supply costs by 27% by conducting a thorough audit of inventory management and establishing new vendor contracts.
  • Coordinated executive calendars and prioritized scheduling conflicts, achieving program through better time management.
  • Spearheaded the adoption of process across all departments, resulting in a 63% improvement in internal communication efficiency.
  • Collaborated with HR to create an onboarding program for administrative assistants, reducing training time by 4 hours.
  • Developed detailed KPI and benchmarking reports for senior management, enabling more informed decision-making regarding resource allocation.

Affiliations

  • Contributor, Administrative Professionals LinkedIn Group - Training and Development Section
  • Certification Participant, Microsoft Office Specialist (MOS) metric Expert Level
  • Mentor, Leadership and Executive Administrative Network (LEAN)
  • Chairperson, Office Management Leadership Roundtable 2023
  • Member, Women's Leadership and Executive Support Forum Denver
  • Affiliate, National Association for Personnel Support (NAPS)
  • Participant, Lean Six Sigma Green Belt Program - Administrative Optimization
  • Affiliation, Global Administrative Professionals Online Community
  • Member, Association for Office Professionals of Atlanta
  • Member, Business Continuity and Disaster Recovery Association for Administrative Teams

Certifications

  • Certified Executive Assistant (CEA) – Summit Group
  • Certified Internal Auditor (CIA) – Institute of Internal Auditors (IIA)
  • Certified Professional in Training Management (CPTM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Change Management Certification – Prosci
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Certified in Contracts Administration – National Contract Management Association (NCMA)
  • CompTIA Network+
  • Microsoft Office Specialist (MOS)

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