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Skills

  • B to B sales
  • Sales team oversight
  • Trained in consumer marketing
  • Account management
  • Sales operation
  • Strategic account development
  • Sales processes
  • Positive and upbeat
  • Systems and software programs
  • Sales expertise

Work Experiences

  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Increased sales conversion rates by 11% through effective coordinated.
  • Processed 10 invoices and mailed documentation to clients each 18 months.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.
  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Used my time wisely, folding clothes and cleaning out fitting rooms when I wasn't serving customers.
  • Responded to customer calls in a timely and professional manner.
  • Provided prompt and courteous assistance to customers in person and over the phone.
  • Answered product questions using up-to-date sales and store promotions information.

Summaries

  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional in retail sales with experience in product placement and merchandising.
  • Sales, recruiting, and people management are among his specialties.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Leader who focuses on results and has a track record of sustaining long-term growth.
  • Sales Lead Manager who has a track record of consistently exceeding sales targets.
  • Strengths in client relations and project management backed up by Customer Service training.
  • Pursuing a new sales-oriented position in which knowledge of the Customer Service will be highly valued.
  • Persuasive brand imaging has a proven track record of growing network connections.

Accomplishments

  • Collaborated with team of 16 in the development of initiative.
  • Implemented a client feedback loop to improve service delivery, resulting in maintaining 48% of key accounts.
  • Partnered with the legal team to ensure compliance in all contract negotiations, accelerating deal closures by 7%.
  • Implemented sales training programs, increasing average lead conversion rate by 35%.
  • Managed the Excellence Award award winning sales team at Ironclad Systems.
  • Created a company-wide, comprehensive training program for all sales team members.
  • Leveraged data analysis to identify untapped markets, effectively growing the client base by 11 accounts in three years.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Increased sales 16% over the past year.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Affiliations

  • American Medical Informatics Association
  • Toastmasters
  • Society for Marketing Professional Services (SMPS)
  • National Retail Federation (NRF)
  • LinkedIn Sales Navigator Group
  • Customer Experience Professionals Association (CXPA)
  • American Society of Safety Professionals
  • Association for Talent Development (ATD) - Sales Enablement Community
  • Society of Human Resource Management
  • Revenue Collective (now Pavilion)

Certifications

  • Certified Revenue Management Executive (CRME)
  • Microsoft Office Specialist (MOS)
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • ServSafe
  • Miller Heiman Strategic Selling Certification
  • LinkedIn Sales Navigator Certification
  • Certified Marketing Professional (CMP)
  • Lean Six Sigma Green Belt for Sales
  • Certified Revenue Optimization Professional (CROP)

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