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Skills

  • Relationship development
  • Bookkeeping
  • Communications
  • Scheduling
  • Strategic planning
  • Complex Travel Coordination
  • Operational improvement
  • Team management
  • Policy and procedure modification
  • Vendor relationship management

Work Experiences

  • Intervened between Administrative Office Coordinators during arguments and diffused tense situations using stakeholder engagement and risk assessment.
  • Achieved a 33% improvement in internal audit compliance.
  • Assisted in the launch of a new client database system.
  • Effectively managed costs and billing, as well as financial discrepancies, by using program software to organize account information.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Analyzed front-office customer interaction data and implemented new customer service training that increased satisfaction scores by 61%.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Acted as main liaison between upper management and staff.
  • Contributed to financial goal of $15.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.

Summaries

  • Accomplished in training and mentoring administrative assistants; developed programs that boosted staff productivity and reduced onboarding time by 37%.
  • Portuguese and Mandarin are both conversational.
  • Administrative Office Coordinator who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Costs were consistently reduced while profits were increased.
  • Achieved a vendor satisfaction score of 80%.
  • Adaptable person with vendor management and strategic planning abilities.
  • Achieved a 57% adoption rate.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Administrative Office Coordinator with 2 years of successful client relations and project management experience.
  • Meet and exceed business objectives while catering to a wide range of customer needs.

Accomplishments

  • Processed bi-weekly payroll for 2 employees using category, ensuring 100% accuracy and timely disbursement.
  • Generated and analyzed monthly vendor invoice reports, identifying discrepancies and resolving them with 83% accuracy.
  • Collaborated with team of 16 in the development of standard.
  • Worked closely with HR to update onboarding materials, reducing new employee orientation time by 16 hours.
  • Acted as primary liaison for 6 departmental heads, ensuring seamless information flow and reducing decision-making bottlenecks by 41%.
  • Monitored and analyzed office performance metrics, identifying inefficiencies leading to a year-end cost reduction of $11.
  • Coordinated internal training workshops, improving team competency in Adobe Creative Suite by 67%.
  • Assisted in the evaluation and implementation of office technology upgrades, improving equipment functionality and reducing downtime by 37%.
  • Collaborated with IT to implement a new payroll system, reducing processing time by 66% and eliminating late payments.
  • Documented and resolved process which led to initiative.

Affiliations

  • Global Business Travel Association (GBTA)
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • National Association of Office Managers (NAOM)
  • Rotary International
  • American Society of Administrative Professionals (ASAP)
  • National Association of Legal Assistants (NALA)
  • Jaycees
  • American Marketing Association
  • National Association of Productivity and Organizing Professionals (NAPO)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Human Resource Specialist (CHRS) from Beacon Labs
  • CompTIA Security+
  • Certified Professional in Human Resources (PHR) from Summit Group
  • Microsoft Office Specialist (MOS) Certification in Jira
  • Certified Business Office Manager (CBOM) from Meridian
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Meeting Professional (CMP) from Events Industry Council
  • Cisco Certified Network Associate (CCNA)

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