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Skills

  • Brake pad and rotor replacement
  • Ticket writing
  • Team management
  • Complex problem-solving
  • Customer feedback management
  • Emission control system maintenance
  • MS Office
  • Regulatory compliance
  • Advanced Troubleshooting Techniques
  • Supervision

Work Experiences

  • Collaborated with parts suppliers to maintain a just-in-time inventory, decreasing downtime due to parts availability by 9 days.
  • Aligned with Phoenix emissions laws.
  • Achieved Top Performer for maintaining the highest first-time fix rate—49%—during 2022, leading to increased shop profitability.
  • Collaborated with service advisors to communicate complex vehicle issues clearly to clients, ensuring transparency and building trust.
  • Delegated and supervised vehicle bodywork for restoration and remediation to a body team.
  • Achieved time savings of 68%.
  • Completed brake system repairs on 10 vehicles per month, drastically reducing incidents of brake failure feedback.
  • Repaired brake, exhaust, electrical, and other systems for domestic automotive brands.
  • Air conditioning systems were serviced, fluids were changed and topped off, and maintenance inspections were completed.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved a 74% reduction in lead time for repair jobs.
  • Certified Automotive Repair Technician.
  • Within Automotive and Motor Vehicles, senior Automotive Repair Technician and outstanding performer in client relations and strategic planning.
  • Master Automotive Technician with a track record of solving problems, performing maintenance, and improving vehicle performance.
  • Specialized knowledge of Ironclad Systems and Beacon Labs foreign automobiles and light-duty trucks diagnostics and repairs.
  • Automotive Repair Technician focused on advanced problem-solving and diagnostics. Proficient in using cutting-edge tools to reduce repair lead times by 19% and improve customer satisfaction.
  • Achieved an industry-leading job return rate of less than 45% over 7 years.
  • Adept at delivering fast and effective solutions.
  • Certified Automotive Repair Technician with a talent for diagnosing complex engine and electrical issues. Actively streamlines work processes to boost shop productivity and cut repair times by 64%.

Accomplishments

  • Maintained detailed records of vehicle repairs, ensuring compliance with regulatory guidelines and assisting in future diagnostics.
  • Conducted detailed compliance audits, ensuring that all repairs met state and federal regulations while achieving a 68% pass rate on inspections.
  • Completed brake system repairs on an average of 9 vehicles per month, significantly improving overall customer safety and satisfaction.
  • Implemented new safety protocols in compliance with framework, ensuring a 12% reduction in workplace accidents.
  • Tracked and analyzed recurring vehicle issues, helping the shop develop customized preventive maintenance programs and reducing recalls by 17%
  • Resolved product issue through consumer testing.
  • Repaired and maintained diesel engines on fleet vehicles, contributing to a 27% reduction in fleet operational downtime.
  • Trained 14 apprentices in automotive diagnostics and repair according to industry best practices, shortening their training period by 35% months.
  • Mentored a team of 4 technicians, leading to a measurable reduction in repair errors and increasing team efficiency by 63%
  • Conducted comprehensive pre-delivery inspections on 13 vehicles per week, ensuring adherence to safety standards and customer specifications.

Affiliations

  • Society of Women Engineers
  • American Medical Informatics Association
  • Certified Master Auto Technician (ASE) Certification
  • Society of Human Resource Management
  • Technician Training Council (TTC)
  • The Auto Care Association (ACA)
  • National Alternative Fuels Training Consortium (NAFTC) Member
  • Freemason
  • International Council of Nurses
  • Rotary International

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Professional Technicians Program – BMW Certified
  • Chrysler Certified Technician (CCT)
  • ASE Certification in Brakes (A5)
  • Manufacturer-Specific Factory Training Certification (e.g., Ford, Honda, Toyota)
  • SP2 Certification in Mechanical Safety
  • National Institute for Automotive Service Excellence (ASE) Light Vehicle Diesel Engines (A9)
  • EPA 608 Certification - Type I, II, or Universal
  • Project Management Professional (PMP)

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