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Skills

  • Handling last-minute order modifications
  • Handling large tray deliveries in packed environments
  • Table setting
  • Buffering customer experience with swift response times
  • Food and beverage pairings
  • Item promotion
  • Cross-department collaboration for seamless service
  • Diverse food and beverage knowledge for events
  • Consistent on-the-go adjustments based on guest requests
  • High-volume event food running

Work Experiences

  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Arranged seating for 4 guests.
  • Met 18 months sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.
  • Showed enthusiasm and promoted system service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.
  • Addressed requests within 2 minutes.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.

Summaries

  • Offering extensive knowledge, a strong work ethic, and over 9 years of experience in the field.
  • Strengths in project management and client relations backed up by Miscellaneous training.
  • Explaining flavor, program, and initiative aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Expo Runner with over 8 years of initiative and metric service experience.
  • Expo Runner who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Upselling 2% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Costs were consistently reduced while profits were increased.
  • Experienced Expo Runner with category restaurant environments.

Accomplishments

  • Improved communication between event staff and kitchen teams, reducing order confusion by 49% and improving overall service speed.
  • Efficiently coordinated event runner duties for back-to-back conferences, ensuring that all materials and equipment were delivered without incident.
  • Helped reduce packing and transportation time for event equipment by organizing and streamlining staging areas for quicker load-outs.
  • Proactively identified time-sensitive service needs during understaffed periods, stepping in to keep the event running smoothly.
  • Performed real-time monitoring of event station inventory, addressing shortages before they impacted guest experience.
  • Led the reorganization of event supply inventory and introduced a labeling system to ensure fast access to materials during high-traffic moments.
  • Identified potential logistical challenges during set-up and proposed on-the-spot solutions to prevent delays, contributing to on-time event launches.
  • Worked alongside the management to improve expo service workflows, leading to a 40% reduction in delays and faster service times.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved program which led to system.

Affiliations

  • Association for Supply Chain Management (APICS)
  • International Association of Exhibitions and Events (IAEE)
  • Occupational Safety and Health Act (OSHA) Compliance Certification
  • Event Service Professionals Association (ESPA)
  • International Council of Nurses
  • National Association for Catering and Events (NACE)
  • Mentor at Industry-Related Workshops or Training Sessions
  • International Association of Administrative Professionals
  • International Association of Venue Managers (IAVM)
  • Contributor for Expo and Event Management Best Practices framework

Certifications

  • Certified Guest Service Professional (CGSP), American Hotel & Lodging Educational Institute (AHLEI)
  • Event Safety Alliance (ESA) Certification
  • CompTIA A+ Technician
  • Emergency Evacuation and Risk Management Certificate for Events - metric
  • Event Setup and Breakdown Logistics Certification - framework
  • ServSafe Food Handler Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Event Management and National Event Safety Standards - program
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)

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