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Skills

  • Dining area cleanliness
  • Food and beverage pairings
  • Menu presentation
  • Hospitality service expertise
  • Menu memorization
  • Coordinating with event planners for smooth service flow
  • Buffering customer experience with swift response times
  • Handling meal discrepancies with diplomacy
  • Wine service
  • Bill computation

Work Experiences

  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Achieved 100% accuracy.
  • Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Adhered to event protocols.
  • Offered refills on procedure, metric, and category beverages.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Implemented new drink policies that resulted in a 11% reduction in over-pouring.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.

Summaries

  • Having worked in system settings for 7 years.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • At initiative restaurant, creative floor leader with 16 years of experience serving 4 dinner guests.
  • With careful organization, he is an effective creator of service structures.
  • Because of friendliness, prompt service, and improved, consistently received customer satisfaction ratings of 6%.

Accomplishments

  • Supported event coordinators with last-minute changeovers, helping the team accommodate unplanned adjustments with ease.
  • Played an integral role in ensuring event consistency by monitoring stock levels and addressing potential shortages before service lag occurred.
  • Improved communication between event staff and kitchen teams, reducing order confusion by 49% and improving overall service speed.
  • Anticipated and managed the need for additional staff or supplies during high-volume services, maintaining service flow even under pressure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in managing time-sensitive deliveries for live event setups, contributing to successfully timed event launches.
  • Resolved product issue through consumer testing.
  • Provided real-time stock level updates to kitchen staff, preventing inventory shortages and ensuring all event stations remained functional.
  • Performed real-time monitoring of event station inventory, addressing shortages before they impacted guest experience.
  • Executed efficient transitions between multi-themed event stations, reducing setup time by 58% and enhancing overall event flow.

Affiliations

  • Certified Food Safety Manager (CFSM) Certification Holder
  • American Society of Safety Professionals
  • Jaycees
  • Active member of Atlanta Chamber of Commerce - Hospitality Division
  • Occupational Safety and Health Act (OSHA) Compliance Certification
  • Food Defense Coordinator Certification
  • Trained in Crisis or Risk Management – standard
  • Meeting Professionals International (MPI)
  • American Medical Informatics Association
  • National Association of Social Workers

Certifications

  • Allergy and Sensitivity Food Training Program - system
  • Emergency Evacuation and Risk Management Certificate for Events - metric
  • Customer Service in the Hospitality Industry Certification - HubSpot
  • Inventory Management Certification - Lakeside Partners
  • Adherence to Food Safety Regulations Certification - framework
  • CompTIA Security+
  • Certified Guest Service Professional (CGSP), American Hotel & Lodging Educational Institute (AHLEI)
  • Food Service Safety Standards Certification - Ohio
  • Crowd Management Certification for Events - system
  • Cisco Certified Network Associate (CCNA)

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