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Skills

  • Deck and boat seamanship
  • RFI Scanners
  • Process implementation
  • Dinner service planning
  • Communications
  • Invoice generation
  • Administrative support
  • Inventory management
  • Interpersonal and written communication
  • Data entry

Work Experiences

  • Used charts, area plotting sheets, and compasses to determine speeds.
  • Working with team members and customers to find workable solutions improved operations.
  • Used electronic sounding devices, such as metric and system, to calculate land sightings.
  • Safely transported 9 passengers per day to and from 14 different ports from Austin and the surrounding area.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Kept track of daily activities such as weather and sea conditions, pollution control efforts, and passenger status with Workday and Microsoft Excel.
  • Answered an average of 16 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved 30% repeat business on luxury yacht charters.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Kept my standard knowledge up to date by doing data analysis and quality assurance.

Summaries

  • Strong technical skills and experience in vendor management.
  • Qualified to inspect vessels for efficient and safe operations as well as regulatory compliance.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Customer-focused Sales Representative with 6 years of experience solving problems for clients.
  • Strategic thinker with expertise in budget management.
  • Skilled and focused, with a strong desire to help crew members grow.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Communicative and team-oriented, with ServiceNow expertise.
  • Knowledge of oceanographic equipment, including category and standard equipment, to a high level.
  • Capable of directing and coordinating 12 crew members in tasks such as cargo loading and unloading and engine operation.

Accomplishments

  • Identified
  • Authored and maintained compliance documentation for environmental regulations, ensuring zero violations in 18 annual audits.
  • Led team successfully through high-seas situations, ensuring passenger and cargo safety over 12 nautical miles.
  • Initiated
  • Collaborated with marine engineering teams to troubleshoot and resolve equipment issues on the fly, minimizing service disruptions.
  • Created
  • Created training programs for crew on the use of advanced marine electronics, improving response times in emergency scenarios.
  • Business Development: Initiated two key partnerships which resulted in framework revenue growth.
  • Documented
  • Designed efficient emergency evacuation plans, running drills every 3 months, increasing preparedness by 29%.

Affiliations

  • Affiliated with the National Association of Charterboat Operators (NACO), program
  • Member, Nautical Institute (NI), standard
  • Participant, IMO and SOLAS Compliance Training, 2024
  • Certified Vessel Security Officer (VSO), U.S. Coast Guard, 2016
  • Member, International Yachtmaster Training (IYT), process
  • Affiliated with the Boat US Foundation for Boating Safety, 2023
  • Certified, Boater's Safety Education via Lakeside Partners, 2016
  • Member, American Boat and Yacht Council (ABYC)
  • Affiliated with the Global Maritime and Shipping Industry Council (GMSC), standard
  • Certified, Yachtmaster Offshore from system, 2019

Certifications

  • Basic Safety Training (BST) - SOLAS
  • ISM Code Certification (International Safety Management)
  • American Academy of Financial Management (AAFM)
  • Certified Port Executive (CPE)
  • STCW (Standards of Training, Certification and Watchkeeping) Certification
  • Marine Radio Operator Permit (FCC)
  • MARAD (Maritime Administration) Environmental Protection Training
  • Yachtmaster Ocean Certificate (RYA - Royal Yachting Association)
  • CompTIA A+ Technician
  • Certified Yacht Manager (CYM)

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