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Skills

  • Planning and coordination
  • Client relationship management
  • Accounts receivable management
  • Communications
  • Appointment confirmation
  • Performance evaluation
  • Process improvement
  • CCTV
  • Medical filing
  • Certified Professional Biller (CPB)

Work Experiences

  • Achieved a 17% improvement in collections.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Saved money by developing functional solutions to program problems.
  • Was in charge of all tasks delegated to me, including budget management and workflow optimization.
  • Used Jira to compile data gathered from various sources.
  • Analyzed billing discrepancies.
  • Analyzed and corrected billing discrepancies, resulting in the reduction of write-offs by 17 in 2021.
  • Achieved recognition in 2021.
  • Assisted patients with financial aid applications.
  • Used QuickBooks to schedule patient appointments and procedures.

Summaries

  • Client relations Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Knowledge of medical record organization and patient advocacy is extensive.
  • Accomplished leader in maintaining clean audits.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Proficient in promoting process by leveraging client relations and team leadership knowledge.
  • Accomplished Patient Account Team Lead.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Patient Account Team Lead with workflow optimization and stakeholder engagement abilities.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Implemented time management strategies across the team, leading to a 68% improvement in meeting payment deadlines.
  • Analyzed KPIs to identify underperforming areas, optimizing processes and improving account receivables by 29% year-over-year.
  • Successfully led a category project to reduce reimbursement cycle, decreasing average account aging by 75% days.
  • Pioneered an automated KPI reporting system, which reduced reporting time by 8 hours per month and increased data accuracy.
  • Facilitated the cross-training of patient account and customer service departments, resulting in a 60% increase in efficiency and team flexibility.
  • Spearheaded the implementation of a claims reconciliation system, which resolved discrepancies and improved audit readiness by 38%.
  • Collaborated with IT to automate patient account workflows, reducing manual data entry tasks and increasing productivity by 13 hours per week.
  • Spearheaded initiatives to mentor team members, resulting in the promotion of 10 staff members within 18 months.
  • Utilized data-driven forecasting to predict patient cash inflows, boosting accuracy of revenue projections by 40%.
  • Reduced claim denial rates on newly processed accounts by 63% through improved cross-departmental collaboration and review processes.

Affiliations

  • Affiliate, National Association of Healthcare Access Management (NAHAM), 2018
  • Active Membership, National Association of Medical Billing Professionals (NAMBP), 2021
  • Affiliate, Patient Financial Communications Task Force at Meridian, 2017
  • Affiliate, Medical Group Management Association (MGMA), 2017
  • Member, Patient Advocacy Coordination Team at Cedar Works, 2021
  • Participant, National Healthcare Access Association (NAHAM) regional educational forums, 2015
  • Contributor, HFMA Revenue Cycle KPI Benchmarking Project - 2024
  • Member, Hospital Financial Relations Subcommittee - system, 2021
  • Active Participant, Healthcare Financial Management Association (HFMA) events - Boston, 2015
  • Member, Healthcare Billing and Management Association (HBMA) since 2021

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Denial Management Specialist Certification from method
  • Healthcare Collections Specialist (HCS) by procedure
  • Certified Revenue Cycle Intelligence Professional (CRCIP) from initiative
  • ServSafe
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Professional Medical Coding and Billing Certification by process

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