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Skills

  • Operations management
  • Internal auditing
  • Financial records and processing
  • Kennel cleaning and sanitizing methods
  • Effective time management
  • Process improvement
  • Contract auditing
  • Product ordering
  • Metric investigations
  • Bilingual in Portuguese

Work Experiences

  • Contacted clients who were past due on payments and kept track of all client payments.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved President's Club for maintaining a recovery rate of 45% on accounts older than 9 days.
  • Created and mailed monthly updated statements, as well as handled demand letters.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Researched accounts and completed due diligence to resolve collection issues.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Put in place procedures for collecting past-due debts.
  • Accurately recorded cost and month-end accruals by balancing monthly general ledger accounts.

Summaries

  • Accounting Clerk with strong problem-solving and accuracy skills.
  • Ambitious Credit Control Officer eager to help Ironclad Systems with his skills.
  • Collections Manager is a hardworking individual who is familiar with scripted interactions and collection guidelines.
  • Credit Control Officer with a wide range of skills who can use persuasion to collect payments on past-due accounts.
  • Method are well-understood.
  • Multi-talented Collections Manager who excels at combining various financial skills to tackle difficult tasks and achieve outstanding results.
  • Top-producing salesperson and industry expert in Accounting and Finance.
  • Clients of all backgrounds and financial levels are well-served by her.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Both business and personal credit are areas where I excel.

Accomplishments

  • Researched
  • Represented
  • Received the Top Performer in 2017.
  • Solved
  • Ensured
  • Managed
  • Resolved product issue through consumer testing.
  • Won
  • Design: Responsible for creative design for prominent program.
  • Prepared

Affiliations

  • American Medical Informatics Association
  • Freemason
  • American Marketing Association
  • Turnaround Management Association (TMA)
  • International Credit & Collection Association (ICCA)
  • Credit Management Association (CMA)
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Association for Financial Professionals (AFP)
  • Commercial Law League of America (CLLA)

Certifications

  • Leadership in Accounts Receivable Operations - 2015
  • Advanced Data Analytics Certification - Microsoft Excel (e.g., metric, system)
  • Certified Protection Officer (CPO)
  • Receivables Management Certification Program (RMCP)
  • Google Certified Professional Cloud Architect
  • Fair Debt Collection Practices Act (FDCPA) Compliance Certificate
  • Certified Collection Recovery Specialist (CCRS) – Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Credit Executive (CCE) by NACM
  • Certified Negotiation Expert (CNE) in Financial Disputes & Settlements

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