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Skills

  • First Aid/CPR
  • Communications
  • Financial Management
  • Data-driven decision making
  • Budgeting
  • Organization
  • Business Administration
  • Standard equipment
  • Staff management
  • Business Planning

Work Experiences

  • Achieved results over a 2019 period.
  • Achieved zero incidents requiring external medical assistance for 16 consecutive months.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Identified program areas in need of improvement and implemented framework program, resulting in a 16% increase in productivity.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Achieved 4 qualifiers to state-level championships.
  • Increased employee morale and decreased turnover by 5%.
  • Authored an updated employee handbook outlining emergency protocols, harassment policies, and safety procedures specific to aquatics.
  • Achieved a 41% improvement in efficiency.

Summaries

  • Aquatics Manager who is proactive and meticulous, with over 6 years of experience in the standard industry.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Clear understanding of strategic planning and stakeholder engagement as well as strategic planning training.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Microsoft Excel expertise.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.

Accomplishments

  • Implemented a strategic staffing plan during peak season that minimized facility overloads and improved customer satisfaction scores by 63%.
  • Collaborated with city officials to successfully host a regional aquatic event, resulting in an increase of 10% in facility bookings the following quarter.
  • Partnered with external vendors to upgrade facility equipment, enhancing visitor satisfaction and reducing maintenance downtime by 59%.
  • Created and implemented a data-driven recruitment process for onboarding new staff, reducing turnover rate by 26% over several months.
  • Established new revenue-generating services, such as premium swim lessons and aquatic therapy, boosting overall facility revenue by 58%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed budget for equipment purchases, leading to a savings of 33% by identifying cost-effective resources and suppliers.
  • Designed and launched a water safety educational campaign, which led to a 19% reduction in on-site incidents during peak season.
  • Trained staff in advanced water rescue techniques, reducing serious incidents by 75% over 6 months.
  • Conducted Lean safety training for all aquatic staff, ensuring compliance with system and achieving a 38% pass rate.

Affiliations

  • American Canoe Association (ACA) Certified Instructor
  • Freemason
  • International Association of Amusement Parks and Attractions (IAAPA)
  • Society of Human Resource Management
  • Society of Aquatic Professionals (SAP)
  • Project Management Institute
  • Professional Aquatics Council
  • Society of Women Engineers
  • United States Masters Swimming (USMS) Member
  • Association for Computing Machinery

Certifications

  • Certified Public Accountant (CPA)
  • Certified Leisure Professional (CLP) – Harbor & Co.
  • Certified Park and Recreation Professional (CPRP)
  • Aquatic Risk Management Specialist Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Emergency Management & Preparedness for Aquatic Staff Certification
  • Certified Aquatic Facility Operator (AFO)
  • SHRM Certified Professional (SHRM-CP)
  • National Drowning Prevention Alliance (NDPA) Water Safety Certification

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