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Skills

  • Conflict resolution
  • Customer service excellence
  • Equipment installation and maintenance
  • Organization
  • Relationship development
  • Data collection and analysis
  • Financial Management
  • Supplier relationship management
  • Standard equipment
  • Sales and marketing

Work Experiences

  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Achieved results over the first 7 months.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Achieved a timely response during a high-season incident.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that standard operations ran smoothly.
  • Identified program areas in need of improvement and implemented framework program, resulting in a 16% increase in productivity.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Authored an updated employee handbook outlining emergency protocols, harassment policies, and safety procedures specific to aquatics.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.

Summaries

  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Aquatics Manager.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Customer-focused professional with 9 years of experience in the Miscellaneous sector.
  • Dedicated to providing high-quality services and products.
  • Within Miscellaneous, senior Aquatics Manager and outstanding performer in quality assurance and client relations.
  • Dynamic application of performance reporting and team leadership in a fast-paced business environment.
  • Aquatics Manager with 12 years of successful cross-functional collaboration and performance reporting experience.

Accomplishments

  • Resolved product issue through consumer testing.
  • Conducted Lean safety training for all aquatic staff, ensuring compliance with system and achieving a 38% pass rate.
  • Guided a multi-location team in streamlining scheduling policies, reducing overtime costs by 55% and improving overall employee satisfaction.
  • Organized and led a series of advanced lifeguard training courses, achieving 80% of participants gaining advanced certification.
  • Partnered with external vendors to upgrade facility equipment, enhancing visitor satisfaction and reducing maintenance downtime by 59%.
  • Implemented a lifeguard rotation system that improved team alertness and decreased fatigue-related incidents by 71% over 2018.
  • Streamlined facility operations, reducing maintenance costs by 30% while improving service delivery.
  • Researched and implemented cost-effective water treatment systems, reducing chemical use by 69% and ensuring compliance with health and safety regulations.
  • Provided leadership during a high-profile water safety campaign, improving public awareness and reducing drowning rates by 49% across participating areas.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • USA Swimming Officials Certification
  • Certified Aquatic Management Professional (CAMP)
  • Society of Aquatic Professionals (SAP)
  • Certified Pool & Spa Operator (CPO) Certification Holder
  • International Association of Amusement Parks and Attractions (IAAPA)
  • Association of Aquatic Professionals (AOAP)
  • Chairperson of 2015 Regional Swim Meet Committee
  • Volunteer Team Leader - Local Water Rescue and Safety Program
  • Society of Women Engineers
  • American Red Cross Lifeguard Instructor Trainer

Certifications

  • Ellis and Associates Lifeguard Instructor License
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Diversity and Inclusion in Aquatics Leadership Certificate
  • Aquatic Therapy and Rehabilitation Institute (ATRI) Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Life Jacket Fit Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Commercial Pool Technician Certificate

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