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Skills

  • Team management
  • Team training and development
  • Communications
  • Supervision
  • Customer service
  • Compliance with Copy Protection Laws
  • Team Leadership
  • Audio-visual synchronization
  • Process improvement
  • Cross-functional collaboration

Work Experiences

  • Coordinated with post-production teams.
  • Was in charge of coordinating company projects and programs that aided the manufacturing process.
  • Contributed to a high-profile ServiceNow release.
  • Achieved 98% client satisfaction.
  • Was in charge of personnel management, which included enforcing company policies, procedures, work rules, and disciplinary actions.
  • Was in charge of overseeing routine maintenance programs and scheduled service to keep equipment in top working order.
  • Used lean principles to improve workflow, quality, and waste reduction.
  • Created promotional trailers for DVD feature sets.
  • Collaborated with DVD authoring and virtual reality teams.
  • Delivered technical training programs that introduced team members to new authoring tools, improved overall team capabilities, and boosted production speed by 68%.

Summaries

  • DVD Authoring Manager with 17 years of successful client relations and quality assurance experience.
  • Reviewing quality control report information to devise targeted changes for improving processes and performance to exceed quality expectations.
  • Excellent administrative, supply-chain management, and resource-management skills.
  • Adept at using advanced encoding techniques.
  • Expert in Microsoft Excel and standard sourcing, as well as SAP application.
  • Planning production resources, improving quality, and directing spending are all skills she possesses.
  • With hands-on supervision, maintain employee focus and meet quality targets.
  • Adept at mentoring junior technicians.
  • 16 years of experience as a creative manufacturing manager.
  • Adept at leading large-scale production initiatives.

Accomplishments

  • Documented and resolved standard which led to category.
  • Collaborated with compliance to resolve technical disc playback issues, reducing customer service inquiries by 73%.
  • Collaborated with cross-functional teams to introduce improved encryption methods, increasing content security by 72% for high-profile releases.
  • Managed department-wide rollout of HubSpot, achieving full team proficiency in 18 months and reducing total project errors by 55%.
  • Managed end-to-end DVD production process for 3 high-profile releases, ensuring all titles were delivered on time and within budget.
  • Worked closely with film studios to meet deliverable specifications, reducing post-processing revisions by 52% and shipping error rates by 46%.
  • Successfully led the transition to 4K UHD encoding formats for 7 titles, resulting in expanded market presence and 78% revenue growth.
  • Authored DVD and Blu-ray discs using ServiceNow, ensuring compliance with evolving industry standards and client-specific brand guidelines.
  • Reduced defective disc occurrences by 56% by overhauling the mastering and encoding stage of production.
  • Integrated new technologies to enhance video and audio quality synchronization, contributing to 6 award-winning DVD/Blu-ray titles.

Affiliations

  • National Academy of Television Arts & Sciences (NATAS)
  • Association for Computing Machinery
  • American Medical Informatics Association
  • International Interactive Communications Society (IICS)
  • Toastmasters
  • Association of Information Technology Professionals
  • Professional Video Alliance (PVA)
  • Association for International Broadcasting (AIB)
  • International Alliance of Theatrical Stage Employees (IATSE)
  • World Media Network (WMN)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Certified Manager in Authoring Tools Standardization by standard
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified International Standards Compliance for Blu-ray/DVD
  • Certified ScrumMaster (CSM) – 2022 by Scrum Alliance
  • Certified Public Accountant (CPA)
  • Certified Trainer in DVD & Blu-Ray Authoring Procedures 2021

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