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Skills

MS Office
Corrective actions
Compliance risk mitigation
Project organization
Testing procedures
Equipment calibration
Materials inspections
Technical troubleshooting
Audit readiness and control
Sampling protocols

Work Experiences

Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
Achieved a 65% reduction in reconciliation errors.
Contributed to the on-time launch of Workday.
Conducted penetration testing.
Assisted in the migration of lockbox services.
Conducted a data review and followed standard procedures to find solutions.
Assured federal compliance of lockbox transactions by researching and implementing newly updated regulatory measures in 2015.
Coordinated communication between vendors, clients, and internal departments.
Inspected ServiceNow and compared it to industry standards to meet regulatory requirements.
Assured federal compliance of lockbox transactions.

Summaries

Aligned system functionality with regulatory requirements.
Achieved a 43% reduction in recurring lockbox processing issues.
Avoided penalties of up to $11.
Within Computers Software, senior Public Sector Lockbox Test Lead and outstanding performer in stakeholder engagement and quality assurance.
Achieved 81% increases in transaction accuracy.
Avoided potential penalties and rework.
Accomplished in vendor management and leading UAT processes, ensuring prompt defect resolution to reduce overall turnaround time by 9% for key stakeholders.
Experienced Quality Control Analyst with a track record of using hands-on inspections, testing methods, and data analysis to improve products and procedures.
With exceptional data analysis and risk assessment skills, talented in testing protocol development and system testing.
Collaborated effectively with team.

Accomplishments

Introduced a performance bench-marking system that flagged inefficiencies early, leading to a 63% improvement in throughput.
Developed and implemented comprehensive test plans for lockbox operations, reducing defect rates by 64%.
Developed custom test scripts for lockbox operations in Power BI, mitigating risks posed by framework and ensuring regulatory compliance.
Orchestrated daily test process deep dives, leading to the identification and closure of 3 critical issues before deployment.
Developed custom lockbox testing solutions for multi-region financial institutions, ensuring compliance with 16 unique regulatory standards.
Collaborated with cross-functional teams to conduct root cause analysis of lockbox failures, which reduced incident recurrence by 83%.
Resolved product issue through consumer testing.
Documented and resolved process which led to framework.
Spearheaded the creation of regression tests for multiple product releases, ensuring Power BI stability and minimizing defect leakage by 25%.
Facilitated vendor compliance audits by merging test datasets and reports, enabling quicker audit turnarounds and reducing penalties by $9.

Affiliations

Information Systems Audit and Control Association (ISACA)
Certified Measurement and Verification Professional (Six Sigma)
Federal Lockbox System Professionals Association
Association for Computing Machinery
American Society of Safety Professionals
Jaycees
Certified Software Quality Analyst (CSQA) 2020
Automation Testing Software Engineers Association
Toastmasters
International Public Finance Association (IPFA)

Certifications

Certified Manager of Quality/Organizational Excellence (CMQ/OE) – ASQ
Certified Tester Foundation Level (CTFL) - ISTQB
Certified Quality Engineer (CQE) - ASQ
Certified Lockbox Operations Specialist (CLOS) - Summit Group
CompTIA Security+
Project Management Professional (PMP)
Certified Business Analysis Professional (CBAP) - IIBA
Certified Public Manager (CPM) - Illinois Association
First Aid/CPR Certified
Google Certified Professional Cloud Architect

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