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Skills

  • Project organization
  • Animal pain management and recovery optimization
  • Process improvement
  • Budgets
  • Regulatory compliance
  • Veterinary office administration
  • Conflict resolution in high-stress environments
  • Assisting in complex diagnostic procedures
  • Development of standard operating procedures (SOPs)
  • Appointment scheduling and patient flow optimization

Work Experiences

  • Answered 9 calls per several months to help customers with their questions and concerns.
  • Used ServiceNow to process new patients and update client records with key information such as method and framework.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Administered vaccines and medications.
  • Had an excellent attendance record and was always on time for work.
  • Coached the team on handling specialized medical instruments.
  • Bathed and dipped dogs with process mange or parasitic infestations, as well as applying itch-relieving medications.
  • Collaborated with veterinarians to design and improve post-surgery care procedures, reducing post-op complications by 28%.
  • Coordinated scheduling and logistics for a high-volume clinic, ensuring seamless operation of 11 appointments and procedures daily.
  • Contributed to a 30% improvement in patients' health outcomes.

Summaries

  • Achieved enhanced patient care outcomes.
  • Consistently effective in delivering continuing education sessions for veterinary technicians, resulting in a 38% pass rate on certification examinations and enhancing overall team proficiency.
  • Lead Veterinary Technician is a multi-talented Lead Veterinary Technician who is consistently rewarded for planning and operational improvements.
  • A track record of developing strong client relationships and pet bonds.
  • Complied with individualized treatment plans.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative communicator.
  • Lead Veterinary Technician with 9 years of successful vendor management and strategic planning experience.
  • Contributed to a 60% reduction in outbreak rates.
  • Adept at overseeing complex diagnostic procedures, including metric and category, enhancing diagnostic accuracy and improving outcomes for patients with challenging conditions.

Accomplishments

  • Implemented a vaccine tracking program that reduced incidences of preventable diseases by 68% over the course of 2015.
  • Built and maintained strong vendor relationships, resulting in improved medication access during critical pharmacy shortages.
  • Proactively resolved client concerns related to surgical aftercare, improving client satisfaction ratings by 80% based on post-treatment surveys.
  • Documented and resolved metric which led to initiative.
  • Designed a vaccination drive initiative for at-risk populations, increasing community participation by 72% and reducing disease spread.
  • Proactively escalated critical care cases during high-trauma shifts, improving survival rates by 82% through timely intervention.
  • Resolved product issue through consumer testing.
  • Coordinated with external labs and specialists to streamline diagnostic workflows, decreasing lab result turnaround time by three years.
  • Facilitated seamless interdepartmental communication during critical patient transfers, reducing handover errors by 79% in emergency situations.
  • Built strong client relationships by providing detailed medical care education, resulting in a 21% increase in regular check-ups.

Affiliations

  • Certified Laser Therapy Technician (CLTT) through program
  • American Society of Safety Professionals
  • International Council of Nurses
  • American Marketing Association
  • Member, Veterinary Technician Specialties Group
  • Active Member, American Association of Rehabilitation Veterinary Technicians
  • Rotary International
  • Member, Society of Laboratory Animal Veterinary Technicians
  • Continuous Education Participant, Animal Surgery and Care Symposium 2017
  • Fellow, Academy of Veterinary Emergency and Critical Care Technicians (AVECCT)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Salesforce
  • Animal CPR & First Aid Certification
  • Veterinary Surgical Nursing Certification Program 2018
  • Fear Free Elite Vet Technician Certification
  • Association of Veterinary Dental Technicians (AVDT) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Zoetis Veterinary Parasitology Certification

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