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Skills

  • Network Troubleshooting
  • Cross-functional team collaboration
  • Preventative maintenance
  • Incident Management and Escalation
  • Failure resolution
  • Mobile device management
  • Network segmentation for improved security
  • Bandwidth monitoring and usage optimization
  • Call triaging
  • End-user support for network connectivity

Work Experiences

  • Achieved a 56% improvement in hardware fault resolution time.
  • Answered 16 calls per 18 months to help customers with their questions and concerns.
  • Configured load balancers.
  • Conducted maintenance during scheduled windows.
  • Assumed responsibility for network server patching, ensuring successful deployment across 15 servers with zero incidents.
  • Assisted in the deployment of new networking tools.
  • Contributed to a 34% improvement in response time.
  • Collaborated with procedure customers to determine their needs and deliver standard service.
  • Configured and optimized load balancers to ensure seamless traffic distribution across redundant network paths.
  • Created SOPs for consistent protocol application.

Summaries

  • Within Computers Software, senior Network Support Specialist and outstanding performer in budget management and cross-functional collaboration.
  • Clear understanding of stakeholder engagement and cross-functional collaboration as well as vendor management training.
  • Completed projects under budget.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at using metric for IT infrastructure management.
  • Advanced skills in IP addressing and subnetting.
  • Achieved 41% improvement in incident resolution times.
  • Achieved 22% improvement in incident resolution times through efficient use of escalation protocols, ensuring business continuity for critical operations.
  • Accomplished at reducing data transmission delays.
  • Collaborated with vendors to resolve hardware issues.

Accomplishments

  • Implemented advanced bandwidth monitoring strategies to optimize network traffic, reducing overall congestion and improving critical application performance by 74%.
  • Supported multi-site network architecture, leveraging metric to identify and mitigate latency spikes, enhancing network performance by 24%.
  • Optimized routing configurations, improving data flow and reducing packet loss by 79% across core locations.
  • Utilized HubSpot for real-time network analytics, identifying performance bottlenecks and improving application response times by 42%.
  • Enhanced network security through regular vulnerability assessments, contributing to a 75% reduction in data breaches over a 6 months period.
  • Assisted in designing a disaster recovery system, improving data recovery times from 6 months to one year, enhancing business continuity.
  • Diagnosed and resolved network issues, reducing first-call resolution time by 66% through targeted training and knowledge database improvements.
  • Provided essential support during network upgrade projects, ensuring smooth installation with zero disruption for 8 onsite and remote users.
  • Performed in-depth root cause analysis during complex incidents, improving post-incident response time by 31%.
  • Conducted proactive network health checks and preventive maintenance, reducing network downtime by 74% and improving availability for all business-critical services.

Affiliations

  • Jaycees
  • Society of Women Engineers
  • Engaged in CompTIA IT Roadmap events
  • Toastmasters
  • Wi-Fi Alliance Working Group Member
  • Tech Support Alliance Network Contributor
  • Association for Computing Machinery
  • Professional member of the VPN Consortium
  • Information Systems Security Association (ISSA) Member
  • Association of Information Technology Professionals

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Internet of Things (IoT) Systems Analyst
  • EC-Council Network Security Administrator (ENSA)
  • ITIL Foundation Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Aruba Certified Mobility Associate (ACMA)
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • VMware Certified Professional – Network Virtualization (VCP-NV)

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