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Skills

  • Team management
  • Delegation
  • Coaching and mentoring
  • Effective leader
  • Change Management in Operations
  • Scheduling
  • Budgets
  • Communications
  • Employee reviews
  • First Aid/CPR

Work Experiences

  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Organized the past year leadership workshops to teach team members about productivity best practices.
  • Kept track of 16 employees' daily activities and devised plans to address issues that resulted in initiative.
  • Scheduled employees for one year shifts, taking customer traffic and employee strengths into consideration.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Trained, coached and mentored staff to support smooth adoption of new process program.
  • By evaluating the effectiveness of process and procedure projects, I was able to increase profits.

Summaries

  • Composed persona with a strong sense of motivation.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional with exceptional sales, budget management, and quality assurance abilities.
  • Accomplished in using performance metrics and KPIs.
  • Achieved 35% improvements in operational efficiency.
  • Task Force Assistant General Manager who is meticulous and has 4 years of process experience.
  • Dedicated to providing excellent metric services and efficient conflict resolution.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strong track record of developing precise and targeted business operations plans, managing standard areas, evaluating performance, and implementing change.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.

Accomplishments

  • Oversaw the development of performance dashboards using QuickBooks, facilitating data-driven decision-making for the executive team.
  • Coordinated nationwide logistics for a process project implementation in over 2 locations, resulting in successful on-time completion.
  • Acted as the primary liaison between departments during the rollout of standard, ensuring effective communication and timely resolution of issues.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated budget planning and management that directly contributed to maintaining expenses under budget by 71% over three years.
  • Utilized Jira for performance monitoring, achieving a 47% improvement in team output and project completion rates.
  • Implemented process improvement initiatives, reducing operational bottlenecks and boosting team efficiency by 81%.
  • Created resource-sharing strategies through cross-training staff across all key departments, leading to a 49% reduction in downtime during peak seasons.
  • Achieved a team satisfaction score increase of 75% by fostering an inclusive and motivating work environment.
  • Played a key role in reducing annual operational costs by $13 without sacrificing service levels, through renegotiation of vendor contracts.

Affiliations

  • National Contract Management Association (NCMA)
  • National Association of Social Workers
  • International Council of Nurses
  • Lean Six Sigma Green Belt Certification - 2015
  • International City/County Management Association (ICMA)
  • National Restaurant Association (NRA)
  • Hospitality Financial and Technology Professionals (HFTP)
  • Toastmasters
  • Meeting Professionals International (MPI)
  • Society of Women Engineers

Certifications

  • Certified Hospitality Department Trainer (CHDT) - AHLEI
  • Certified in Hotel Industry Analytics (CHIA) - AHLEI
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Human Capital Strategy - SHRM
  • Emergency Management Certification - FEMA
  • Certificate in Leadership and Management - category
  • Certification in Hospitality Industry Analytics (CHIA)
  • Certified Guest Service Professional (CGSP), AHLEI
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)

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