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Skills

  • Adaptability to new healthcare software
  • Business operations
  • Appointment scheduling automation
  • Physician Authorizations
  • Prospecting
  • Staff management
  • Accuracy in medical coding (Lean)
  • Professional demeanor
  • Daily appointment volume management
  • Electronic Medical Records (EMR) Management

Work Experiences

  • Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
  • Achieved a 30% reduction in adverse events due to delays.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Built and maintained positive working relationships with healthcare providers and patients, leading to a measurable increase in referral completion in 17 months.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Collaborated with finance staff.
  • Collaborated across 5 healthcare teams.
  • Achieved a 54% reduction in missed appointments.
  • Adhered to medical guidelines.
  • Achieved a 85% improvement in flow efficiency.

Summaries

  • Welcome clerical professional with 11 years of experience assisting customers and teammates in an Customer Service office setting.
  • Dedicated to providing outstanding support to team members and clients.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • Within Customer Service, senior Referral Appointment Clerk and outstanding performer in project management and stakeholder engagement.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Strengths in vendor management and team leadership backed up by Customer Service training.
  • Accountable Referral Appointment Clerk experienced in processing intricate patient referrals and ensuring timely coordination with insurance agencies, reducing delays by 9 days.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Referral Appointment Clerk with 4 years of experience performing clerical and customer service duties.

Accomplishments

  • Implemented an appointment scheduling automation system, reducing manual scheduling errors by 22% and improving overall scheduling efficiency by 13 hours each week.
  • Managed an average of 8 patient referrals weekly, significantly reducing processing errors by 36% through accurate documentation entry into Asana.
  • Analyzed trends in referral rejections and successfully proposed a solution that decreased rejections by 52% over 6 months.
  • Managed high-volume referral queues, sorting and routing over 13 patient referrals monthly within a two years window to ensure timely responses.
  • Collaborated with IT to troubleshoot and refine the referral system integration, leading to 23% fewer technical issues and smoother referral operations.
  • Collaborated with doctors and administrative staff to clear referral bottlenecks, leading to smoother operations and increasing throughput by 4 referrals per month.
  • Coordinated closely with medical staff to expedite urgent referrals, which decreased referral processing time by 53% for critical cases.
  • Revised referral tracking protocols within Jira, reducing loss of referrals in-transit and improving transparency of requests by 43%.
  • Actively worked with HubSpot to deliver tailored reporting, tracking referrals more efficiently, and reducing missing referral cases by 47%.
  • Assisted in the deployment of a referral training guide for new hires, cutting overall onboarding time by 48% while improving referral accuracy.

Affiliations

  • Patient-Centered Primary Care Collaborative (PCPCC)
  • American Society of Safety Professionals
  • American Association of Healthcare Administrative Management (AAHAM)
  • National Board for Certification of Medical Interpreters (NBCMI)
  • Rotary International
  • Project Management Institute
  • Medical Group Management Association (MGMA)
  • Certified Professional in Healthcare Quality (CPHQ) from NAHQ
  • National Association of Medical Staff Services (NAMSS)
  • Society of Women Engineers

Certifications

  • Certified Public Accountant (CPA)
  • Patient Access Specialist Certification - initiative
  • Certified Healthcare Access Manager (CHAM) metric
  • SHRM Certified Professional (SHRM-CP)
  • Healthcare Information and Management Systems (HIMSS) Certification
  • Certified Medical Administrative Assistant (CMAA) - program
  • Certified Revenue Cycle Representative (CRCR) - HFMA
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Certified Healthcare Administrative Technician (CHAT) - standard

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