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Skills

  • Communications
  • Media relations
  • Website management
  • Strategic business planning
  • MS Office
  • Business intelligence tools (Salesforce)
  • Strategy development
  • Team Leadership
  • Market Analysis and Competitive Positioning
  • Social media coordination

Work Experiences

  • Conducted in-depth competitor analysis.
  • Fundraising goals, collection policies, security standards, and disbursement plans were all created and implemented by me.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Assumed leadership on enterprise-wide digital transformation projects, standardizing processes and improving enterprise scalability by 39%.
  • Advised C-suite executives on enterprise development strategies.
  • Oversaw the delivery of method project by system team, which resulted in method.
  • Achieved Top Performer in recognition of deploying a Workday solution that boosted operational efficiency by 84% across 15 departments.
  • Conducted comprehensive market analysis.
  • Contributed 62% to overall profitability.
  • Collaborated with operations to align enterprise growth objectives with operational capacities, ensuring 56% increase in service efficiency.

Summaries

  • Captured opportunities to increase client base.
  • Achieved 39% positive feedback rate.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted business development division productivity by 15%.
  • Adept at increasing client retention rates.
  • Closed 10 major enterprise deals.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Boosted customer retention by 51%.
  • Conducted market analysis.
  • Adept at increasing client retention rates by 35% through the implementation of customer-focused feedback programs and service delivery transformation.

Accomplishments

  • Researched and implemented key technology solutions, enhancing productivity by 15% across the enterprise sales division.
  • Overhauled CRM platform, leading to a 62% boost in team productivity, improving customer relationship management outcomes.
  • Resolved product issue through consumer testing.
  • Led a regional expansion strategy that resulted in a 16% increase in new market penetration within Raleigh.
  • Documented and resolved standard which led to procedure.
  • Collaborated with team of 9 in the development of standard.
  • Developed and managed an enterprise sales plan, generating a 56% increase in revenue over three years.
  • Led end-to-end product launches across 2 regions, achieving 41% higher profitability than projected.
  • Led cross-functional teams in delivering enterprise growth projects that reduced client churn by 46% and increased customer retention.
  • Restructured the business consulting arm, achieving profit margin growth of 61% through operational efficiencies and process improvements.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Professional Association for Customer Engagement (PACE)
  • Rotary International
  • Customer Relationship Management Institute
  • National Association for Business Economics
  • Association of Strategic Alliance Professionals (ASAP)
  • Society of Women Engineers
  • Project Management Institute
  • Business Development Institute
  • American Medical Informatics Association

Certifications

  • Certified Business Continuity Professional (CBCP)
  • ISO/IEC 20000 IT Service Management – Enterprise Implementation Specialist
  • Executive Certification in Joint Venture Formation – Northwind
  • Certified Customer Relationship Management (CCRM)
  • Enterprise IT Architecture Professional (EITA) – 2016
  • CompTIA Network+
  • Enterprise Sales Management Certification – 2022
  • CISI Level 3 Risk in Financial Services
  • Certified Strategic Management Professional (CSMP) - Beacon Labs
  • SHRM Certified Professional (SHRM-CP)

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