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Skills

  • Vehicle maintenance and repair
  • Technical documentation accuracy
  • Auto Electrical Systems Proficiency
  • Brake Inspection and Repair
  • Tool Handling Safety Protocols
  • Technical troubleshooting
  • Diagnostic equipment operation
  • Inventory management and cost control
  • Team leadership and mentoring
  • Workflow scheduling and optimization

Work Experiences

  • Carried out oil changes on 18 vehicles weekly.
  • Achieved Outstanding Service Award for most vehicles serviced in a month.
  • Conducted post-service test drives.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted 11 customers.
  • Aligned with new Columbus regulations.
  • Boosted customer satisfaction by 63%.
  • Consistently met targets for garage revenue, contributing $3 in additional profit by upselling appropriate preventative maintenance services.
  • Achieved a 63% pass rate for customers during audits.
  • Collaborated with a team of 13 technicians.

Summaries

  • Conducted post-repair test drives.
  • General Service Technician is a multi-talented General Service Technician who is consistently rewarded for planning and operational improvements.
  • Certified General Service Technician with a focus on brake repair, tire replacement, and comprehensive diagnostics on a wide range of vehicle models.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved a 65% improvement in post-service feedback scores.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Committed to customer education, improving retention rates and contributing to a process NPS score through clear communication of technical issues and solutions.
  • Exceptional at quickly picking up new technical skills.
  • General Service Technician with 13 years of successful budget management and workflow optimization experience.
  • Contributed to a program NPS score.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 2016 certification in program, reinforcing team knowledge in suspension and alignment systems.
  • Conducted tire rotations and replacements on 11 vehicles a week, contributing to lower overall tire wear complaints by 69%.
  • Repaired and maintained Jira systems, resulting in a marked improvement in diagnostic accuracy of 50%.
  • Managed routine oil inspections and fluid checks on 16 vehicles weekly, ensuring compliance with manufacturer quality standards.
  • Collaborated with compliance to streamline the work order process, improving job completion time by 33%.
  • Utilized diagnostic tools to efficiently identify and repair electrical issues in procedure vehicles, reducing repair times by 66%.
  • Resolved product issue through consumer testing.
  • Participated in cross-functional workshops for auto electrical certification, leading to 14 certifications for team members.
  • Managed team compliance with safety and environmental regulations, achieving 66% safety audit pass rate.

Affiliations

  • Automotive Parts and Services Association (APSA) Certification
  • National Automotive Technicians Education Foundation (NATEF) Contributor
  • Truck Maintenance Council (TMC) - Member
  • Commercial Fleet Management Association (CFMA) Member
  • Brake Manufacturers Council (BMC) Member
  • National Tire & Retread Association (NTRA) Member
  • Emission Technicians Certification by system
  • Tire Industry Association (TIA) Affiliation
  • Hybrid and Alternative Fuels Vehicle Management Association Partnership
  • Association for Computing Machinery

Certifications

  • Automotive Service Excellence (ASE) – Engine Repair Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • EPA Section 609 Certification: Motor Vehicle Air Conditioning
  • Cisco Certified Network Associate (CCNA)
  • ASE Light Vehicle Diesel Engines Certification
  • Advanced Certification in Wheel Alignment Workday
  • Certified Tire Specialist program
  • Certified Auto Parts Specialist (National Institute for Automotive Service Excellence)

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