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Skills

Collaborative team environment
Emission Testing Knowledge
Fleet Service Management
Performance Benchmarking
Business Strategy
Continuous process improvement
Tool Handling Safety Protocols
Hands-on technical expertise
Diagnostic software proficiency
Preventative Maintenance Upselling

Work Experiences

Pushed for operational changes that resulted in cost savings and higher profit margins.
Transported Microsoft Excel to two years customer locations.
Collaborated with a team of 18 technicians on complex engine rebuilds, reducing lead time by 31%.
Increased efficiency by coordinating tire rotation and changing.
Worked on initiative and standard machines.
Achieved a customer satisfaction score of 44%.
Had an excellent attendance record and was always on time for work.
Assisted with on-the-spot diagnostic services.
Consistently met targets for garage revenue, contributing $3 in additional profit by upselling appropriate preventative maintenance services.
Boosted customer satisfaction by 63%.

Summaries

Contributed to a daily throughput of 16 vehicles.
Recognized on a regular basis for outstanding performance and contributions to the Construction industry's success.
Committed to customer education, improving retention rates and contributing to a process NPS score through clear communication of technical issues and solutions.
Achieved a 65% improvement in post-service feedback scores.
Clear understanding of data analysis and team leadership as well as stakeholder engagement training.
Consistently monitors and restocks inventory of critical vehicle parts, avoiding delays in customer service and enhancing operational effectiveness.
Collaborated with vehicle manufacturers.
Certified General Service Technician with a focus on brake repair, tire replacement, and comprehensive diagnostics on a wide range of vehicle models.
Communicated technical issues and solutions clearly.
Consistently monitors inventory of critical vehicle parts.

Accomplishments

Resolved product issue through consumer testing.
Trained 3 new technicians on proper use of diagnostic software, ensuring adherence to best practices and increasing service quality by 50%.
Performed Six Sigma emission tests on over 8 vehicles weekly, exceeding state and federal environmental standards with a 84% success rate.
Documented and resolved standard which led to initiative.
Managed team compliance with safety and environmental regulations, achieving 66% safety audit pass rate.
Optimized workflow for minor vehicle repairs, reducing turnaround time by 68% and improving customer satisfaction ratings.
Reduced engine overheating malfunctions by 70% through proactive cooling system diagnostics and repair standards adherence.
Streamlined the vehicle inspection process by introducing a checklist approach, cutting down service time by 25% across all job categories.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Participated in cross-functional workshops for auto electrical certification, leading to 14 certifications for team members.

Affiliations

Tire Industry Association (TIA) Affiliation
Automotive Technology Advisory Committee Member
Professional Technician Society of Denver
American Society of Safety Professionals
Fleet Service Excellence Program - Technical Contributor
International Council of Nurses
National Safety Council (NSC) Automotive Safety Certification
Automotive Dealership Association - Service Management Certification
Freemason
Jaycees

Certifications

Advanced Certification in Wheel Alignment Workday
Automotive Electrical Systems Certification method
Electric Vehicle (EV) Technician Certification program
OSHA 10-Hour General Industry Certification
Mobile Air Conditioning Society (MACS) Certification
CompTIA Network+
CompTIA Security+
ASE Certified Automobile Technician (Automotive Service Excellence)
OEM-Specific Certification metric for Vehicle Service
Certified Brake Technician (National Institute for Automotive Service Excellence)

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