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Skills

  • Metric operations oversight
  • International and emerging market research
  • Business operations
  • High level of accuracy
  • Rapid data entry skills
  • Stocks and bonds knowledge
  • Cross-functional team collaboration
  • Math aptitude
  • Extensive knowledge of SEC regulations
  • Accurate forecasting

Work Experiences

  • Developed a solid understanding of the estate and tax codes through continued research and training.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Had planned ahead.
  • Collaborated with potential investors to help IPOs succeed.
  • Was in charge of a large number of charge-off credit card accounts.
  • Got better.
  • Did a thorough analysis of each mutual fund, including a complete audit.
  • Conducted research and made recommendations to senior management on profitable investment opportunities.
  • Handled sales referrals and promoted bank services and products, increasing branch sales by 14%.
  • Was in charge of preparing daily branch system invoices.

Summaries

  • Ambitious
  • Flexible
  • Resourceful
  • Service-driven
  • Expertise in general accounting and finance concepts has been demonstrated.
  • Senior Mortgage Loan Officer with 12 years of successful strategic planning and data analysis experience.
  • Senior Mortgage Loan Officer is a multi-talented Senior Mortgage Loan Officer who is consistently rewarded for planning and operational improvements.
  • Meticulous
  • Energetic
  • Professional in investment banking who excels at juggling competing priorities in order to achieve difficult objectives.

Accomplishments

  • Collaborated with team of 18 in the development of initiative.
  • Re-engineered loan documentation workflow, resulting in a savings of 4 across multiple branches by cutting turnaround time by 3 days.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully trained 7 new tellers over a 7 month time period.
  • Achieved 15% growth in approved residential mortgage applications by implementing a more efficient client pre-approval process.
  • Presented quarterly financial and performance reports to senior stakeholders, resulting in an allocation of 4 in additional resources for loan expansions.
  • Established a partnership framework with five new referral sources, resulting in 2 new clients and 8 in funded loans within 6 months.
  • Secured 7 in new loan business by developing strategic partnerships with local real estate agents and financial planners in Austin.
  • Developed and launched a loan retention strategy, achieving 18% of target retention rate and increasing client lifetime value.
  • Consistently ranked in the top 12% of mortgage loan officers in Raleigh by driving 21% of net new originations year-over-year.

Affiliations

  • Continuing education in Compliance with Federal Mortgage Policies
  • Project Management Institute
  • Association for Computing Machinery
  • International Council of Nurses
  • Member of the Real Estate Regional Task Force in Boston
  • Jaycees
  • Membership in the Consumer Financial Protection Bureau (CFPB) Insights Program
  • Freemason
  • Certified Residential Mortgage Specialist (CRMS)
  • Mortgage Bankers Association (MBA)

Certifications

  • Certified Financial Planner (CFP) – Northwind
  • Freddie Mac Loan Prospector (LP) Training Program 2019
  • Apple Certified Associate (ACA)
  • Certified Loan Processor (CLP) – category
  • CompTIA Security+
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Reverse Mortgage Professional (CRMP)
  • Certified Mortgage Audit Specialist (CMAS) – Ironclad Systems
  • Certified Protection Officer (CPO)

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