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Skills

  • Client communication and clarification
  • Money handling abilities
  • Contract restructuring for product rollouts
  • Key holder experience
  • CRM software proficiency method
  • Shipping procedures understanding
  • Client onboarding and contract explanation
  • Account management
  • International sales support
  • Key stakeholder relationship building

Work Experiences

  • Collaborated with vendors to plan more than 6 daily pickups and weekly deliveries.
  • Handled over 5 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Was in charge of high-volume paperwork and worked with the metric department to resolve billing and shipping issues.
  • Taught new employees about the company's operations, policies, and services.
  • Created and maintained a detailed database to develop promotional sales.
  • Welcomed, greeted, and assisted customers, generating $8 in several months revenue in a high-traffic store.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Through the use of effective marketing strategies, I was able to exceed my sales targets.

Summaries

  • Customer Contracting Representative is a service-oriented Customer Contracting Representative with unrivaled customer service, task prioritization, and time management skills.
  • With extensive experience in the procedure industry, I am a knowledgeable and dedicated customer service professional.
  • Customer Contracting Representative with 14 years of experience in dealing with customer requests and concerns.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Power BI expert with experience in vendor management services.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Very knowledgeable about Microsoft Excel, as well as process competitors and offerings.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Bring extensive high-call volume experience working with method consumers spanning 4 years.

Accomplishments

  • Supported contract negotiations by identifying risk-related clauses, which resulted in a 51% reduction of business exposure.
  • Developed a contract database that consolidated all client agreements into one searchable platform, enhancing retrieval time by 84%.
  • Reduced the contract approval process by 45%, enabling quicker time-to-market for new client services.
  • Identified opportunities for cost-saving measures in client contracts, generating savings of $6 annually.
  • Led the review and update of contract templates ensuring Brightline compliance with new industry standards, avoiding potential regulatory fines.
  • Led the contract closure process for 15 clients, ensuring consistent delivery and adherence to agreed upon terms.
  • Trained 8 team members on contract adherence and regulatory compliance, improving overall accuracy in documentation by 45%.
  • Resolved product issue through consumer testing.
  • Established contract compliance framework that resulted in an audit success with 12% accuracy for 2019.
  • Resolved a billing discrepancy for Cedar Works, recovering $16, which restored trust and renewed long-term contracts.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Freemason
  • Association of International Product Marketing & Management (AIPMM) - Leveraged membership to improve product offerings and tailor contracts to increase upsells.
  • International Customer Management Institute (ICMI) - Member participation in in-depth training on customer relations and contract improvements.
  • Project Management Institute
  • National Contract Management Association (NCMA) - Completed metric on contract risk mitigation techniques.
  • Society of Women Engineers
  • Society of Human Resource Management
  • Institute of Supply Management (ISM) - Gained new insights into contract lifecycle management through professional development opportunities.
  • National Retail Federation (NRF) - Participated in retail-focused contract management workshops to better manage vendor and supplier agreements.

Certifications

  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Salesforce
  • Fundamentals of Contract and Commercial Management (FCCM)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Certified Revenue Cycle Specialist (CRCS)
  • Leadership in Contracting - framework
  • Certified Professional Contracts Manager (CPCM)

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