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Skills

  • Customer service enhancement
  • Cross-functional team collaboration
  • Scheduling and timekeeping
  • Customer service
  • Time management
  • Process improvement
  • Operational cost-cutting strategies
  • Cost-saving initiatives ($7 or process goals)
  • Budget forecasting and financial management
  • Budgets

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Determined the metric objectives by analyzing feedback, observing consumers, and collecting surveys.
  • Looked for industry trends on social media and through online sources.
  • Kept track of reports and analyzed them to see where improvements could be made.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Addressed operational bottlenecks.
  • Achieved a 68% reduction in supply costs.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Transported SAP to three years customer locations.

Summaries

  • Collaborated cross-functionally.
  • Conducted tailored training sessions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Portuguese and French fluency
  • Committed to reducing physical storage by 60%.
  • Achieved a 73% reduction in supply costs.
  • Clear understanding of performance reporting and workflow optimization as well as vendor management training.
  • To optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies, cultivates rapport with individuals.
  • Aligned department goals.
  • Achieved a 50% improvement in document retrieval speed.

Accomplishments

  • Collaborated with finance department to reconcile weekly accounts, achieving a 44% reduction in financial discrepancies.
  • Introduced an employee onboarding program, reducing the training time for new hires by 11 days.
  • Standardized office procedures across multiple locations, resulting in a 33% faster information processing time.
  • Led time-sensitive company-wide initiatives, maintaining a 26% on-time completion rate across 3 simultaneous projects.
  • Handled confidential and sensitive information, consistently adhering to privacy protocols and reducing data breaches by 58%.
  • Collaborated with team of 16 in the development of method.
  • Managed the office calendar for 13 executives, ensuring timely meetings and deadlines were met with precision.
  • Served as the liaison between upper management and staff, ensuring clear communication with 17 employees and timely conflict resolution.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed an internal audit system that improved accuracy in tracking office supplies, reducing stock errors by 40%.

Affiliations

  • Association of Executive and Administrative Professionals (AEAP)
  • Business Professionals of America (BPA)
  • Women in Administration Network (WIA)
  • Project Management Professional (PMP) Certification
  • American Medical Informatics Association
  • National Notary Association (NNA)
  • Society of Human Resource Management
  • International Virtual Assistants Association (IVAA)
  • The Council for Six Sigma Certification (2024)
  • Institute of Certified Professional Managers (ICPM)

Certifications

  • Professional in Human Resources (PHR)
  • Customer Service Excellence Certification Beacon Labs
  • Certified Professional Secretary (CPS)
  • Introduction to Process Automation Systems Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • ISO/IEC 27001 Lead Implementer Certificate
  • Human Resources Management Certification - Ironclad Systems
  • First Aid/CPR Certified

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