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Skills

  • Customer service
  • Employee performance management
  • Regulatory compliance
  • Business operations
  • Microsoft Office Suite proficiency (Word, Excel, PowerPoint)
  • Operational improvement
  • Vendor relationship management
  • Cost-saving initiatives ($7 or process goals)
  • Time management
  • Process automation (e.g., invoicing systems)

Work Experiences

  • Championed the implementation of a company-wide scheduling system, improving meeting coordination efficiency by 51%.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Coordinated the setup of a new office space.
  • Championed the implementation of a scheduling system.
  • Collaborated with cross-functional teams to improve communication pathways, increasing overall project completion rates by 41%.
  • Consistently managed confidential employee records with accuracy, ensuring compliance with federal and state labor regulations.
  • Achieved zero discrepancies.
  • Determined the metric objectives by analyzing feedback, observing consumers, and collecting surveys.
  • Delegated tasks effectively among a team of 5, increasing overall departmental output by 77%.

Summaries

  • Accomplished Lead Office Administrator known for integrating new technologies that drive office efficiency, leading to reduced response times by 51% in daily operations.
  • Within Miscellaneous, senior Lead Office Administrator and outstanding performer in stakeholder engagement and strategic planning.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved measurable efficiency gains.
  • Accomplished Lead Office Administrator.
  • Achieved notable cost reductions.
  • Consistently recognizes areas for process automation and improvement, achieving efficiency gains of 51% across core administrative functions in previous positions.
  • Created and managed detailed reports using SAP.
  • Consistent success in policy development.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Utilized Microsoft Excel to track budgets, leading to a $4 reduction in office expenses through optimized spending.
  • Implemented a streamlined office supply ordering system, decreasing restock time by 28% and improving internal workflow.
  • Documented and resolved method which led to procedure.
  • Developed training workshops for new administrative software Jira, leading to faster adoption and reduced system errors by 42%.
  • Negotiated with vendors to secure favorable pricing and terms, saving Summit Group $13 annually while maintaining product quality.
  • Designed and implemented an office-wide communication tool that resulted in a 72% improvement in response time.
  • Collaborated with team of 16 in the development of method.
  • Maintained vendor relationships and streamlined office procurement, cutting supply-related delays by 15%.
  • Resolved product issue through consumer testing.
  • Processed purchase orders and invoices with zero discrepancies for 16 consecutive months.

Affiliations

  • American Society of Safety Professionals
  • Business Professionals of America (BPA)
  • Certified Professional Secretary (CPS) Designation
  • National Association of Social Workers
  • American Association of Inside Sales Professionals (AA-ISP)
  • Office Dynamics International (ODI) Administrative Professional Program
  • AOM (Academy of Management) Organization & Management Theory (OMT) Division
  • National Business Education Association (NBEA)
  • International Virtual Assistants Association (IVAA)
  • AMA Certified Professional in Management (2021) Certification

Certifications

  • Human Resources Management Certification - Ironclad Systems
  • Business Communication Certification Northwind
  • Certified Business Analysis Professional (CBAP)
  • Advanced Professional Business Writing Certificate Cedar Works
  • Certified Office Manager (COM)
  • QuickBooks Certification
  • Professional in Human Resources (PHR)
  • Certified Customer Experience Professional (CCXP)
  • Apple Certified Associate (ACA)
  • Certified Document Controller – Brightline

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