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Skills

  • Relationship development
  • KPI Tracking & Performance Improvement
  • Client Retention Strategies
  • Competitive landscape analysis
  • Emerging Markets Insight & Strategy
  • MS Office
  • Client relationship management
  • Post-Merger Integration Management
  • Data-driven decision making
  • Cross-Cultural Communication & Mediation

Work Experiences

  • Aligned operations across 17 countries.
  • Collaborated with the Midwest executives.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Achieved a 24% growth in market share.
  • Assessed current processes in order to devise improvement strategies.
  • Looked for industry trends on social media and through online sources.
  • Achieved successful certifications across 14 regions.
  • Built a robust talent development program in collaboration with HR, resulting in a 68% reduction in employee turnover.
  • Achieved cost reductions across multiple regions.
  • Achieved a 45% reduction in employee turnover.

Summaries

  • Well-versed in working with employees and leaders to resolve control and procedural issues that are causing business operations to suffer.
  • Dedicated to learning, growing, and succeeding in Community and Public Service.
  • Certified professional skilled in leadership training for multinational teams, enhancing cross-cultural communication and driving a 63% improvement in collaborative innovation.
  • 17 years of Community and Public Service experience as a talented program developer and director.
  • Aligned operations within 16 countries.
  • Costs were consistently reduced while profits were increased.
  • Adept at driving operational process improvements.
  • To increase productivity and job performance, be knowledgeable about best practices, leadership strategies, and employee motivation.
  • Built long-term relationships with executives in 7 countries.
  • Aligned international operations across 12 countries.

Accomplishments

  • Collaborated with cross-functional teams to redesign end-to-end processes, reducing time-to-market for new service offerings by 6 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assessed global market opportunities, guiding entry into 6 new markets and increasing top-line revenue by 54%.
  • Provided in-depth analysis on international regulatory changes, helping clients maintain compliance across 5 jurisdictions.
  • Conducted comprehensive risk assessments for international acquisitions, mitigating potential risks and securing 13 in new investments.
  • Delivered team leadership and mentoring to regional managers, enhancing their performance by 34% within several months.
  • Managed the negotiation of contracts with global suppliers, cutting procurement costs by $3 while maintaining quality standards.
  • Developed regional compliance frameworks, achieving certifications in 2 international markets and enhancing operational integrity.
  • Devised and executed a comprehensive talent development program for regional managers, increasing leadership effectiveness by 64%.
  • Provided strategic advisory to executive leadership on business expansion into the Northeast, successfully capturing 25% of market share.

Affiliations

  • Toastmasters
  • Global Information Assurance Certification (GIAC) - Compliance in Global Information Security
  • Association for Financial Professionals (AFP) - Global Treasury Management Network
  • Global Supply Chain Council - Performance & Leadership in Emerging Markets
  • International Compliance Association (ICA) - Global Standards for Trade Compliance
  • Lions Club
  • Global Association of Risk Professionals (GARP) - Expertise in International Financial Risk
  • International Leadership Association (ILA) - Insights on Global Leadership Strategies
  • World Affairs Councils of America (WACA) - Engaging with Global Geopolitical Issues
  • International Project Management Association (IPMA) - Credentialing Global Project Managers

Certifications

  • Certification in Global Business Leadership - 2020 | Summit Group
  • Master of Business Administration (MBA) with a focus on International Business - 2021 | Brightline
  • ISO 22301 Lead Implementer - Business Continuity Management - 2021 | Brightline
  • Lean Six Sigma Black Belt – 2015, Vantage
  • Advanced Management Program (AMP) - 2020 | Harbor & Co.
  • CompTIA Network+
  • Certified Leadership and Management Consultant (CLMC) - 2015 | Cedar Works
  • Negotiation Mastery Program - 2015 | Brightline
  • Apple Certified Associate (ACA)
  • ITIL 4 Managing Professional - 2024 | Harbor & Co.

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